We greatly appreciate help to find and fix issues. Thank you!
If you want to share confidential information, please send us an email to firstname.lastname@example.org. You can also book a web meeting at the bottom right corner on our main page if you want to discuss a question. When sending us your log files, please use the Feedback Button so that we can know what is going on your machine.
When reporting a bug, please answer the following questions:
- What is the desired/expected behavior?
- Which Enscape version do you use?
- Which host application do you use and which version? (Revit, Rhino or SketchUp)
- What are the steps to reproduce the issue?
- Can you provide an example file or at least an image where we can observe what's happening?
Try to follow the following points:
- Try to separate your requests into separate threads
- Note that we don't get notifications if someone edits a post.
- Try to post in the correct section of the forum - Bug or Idea/Request
- Search for duplicates before posting