Posts by PRP_ServiceDesk

Had the same issue here, installing the Visual Studio redistributable has solved the issue. Now to push it out to everybody...

Thanks

Hi Demian,

The re-install of Sketchup has solved the problem. Thanks for your help!

Hi,

We've deployed Enscape 2.4.0.385 and one user has the following message when loading Sketchup Pro 2018:

He already has .NET 4.7.1 installed so clicking Yes on the above screen doesn't allow it to be installed anyway.

Any suggestions please?

Hi,

I've been deploying Enscape using a batch file via SCCM that runs the setup.exe suppressed and copies the licence file over to the local machine. This seems to have been working fine for the last few versions. With the latest version I've had several users call up asking to be upgraded even though they've had it deployed to their machines. When I check I see the plugin version has not updated as per the attached screenshot. I then run the setup file manually and it updates as it should.

Has anybody come across this or have any advice on what might be happening? Could it be because there's a previous version on there already?

Thanks in advance.