Posts by BarryFishFinger

    Hi all,

    I appreciate Sketchup is not a full BIM application, however, is there a way to retain BIM information for imported elements?

    I tried importing some Revit families and IFC files from the national BIM Library which of course contain full BIM information when viewed through Enscape via Revit - but show as 'No BIM information available' when selected in Enscape via Sketchup.

    Essentially I'm creating a model where some BIM information for a few very specific elements (lighting, partitions etc) would be helpful.

    Many thanks

    I believe its because the web standalone is limited to the draft quality setting. If you switch between Ultra and Draft in Enscape you'll see it ends up looking like the web standalone.

    Hi all,

    I've been experiencing an error when trying to generate panoramic views. The process runs fine until 93% and then throws up the following error:

    Previously the process would run fine until 93%, hang for a minute or so and then complete ok.

    Its seems to be having trouble finding an .xml file for whatever reason? I know Enscape puts .xml files into the Documents folder (here: "\\COMPANY.local\userdata\LOCATIONuserdata\MYNAME\Documents\Remote Assistance Logs") but I've never had an issue until now. I get the same error in all sketchup models.

    Also may be related but it takes a very long time for the 'Manage uploads' window to appear when I click the button. Sometimes its around 15 minutes before the window appears and Sketchup will greyed out and 'not responding' for the entirety of this time. All my other panoramas still appear to be working.

    Thanks in advance.

    Currently using Sketchup 2020 and Enscape version 3.1.0+51316 if thats relevant.


    Thanks for the response!

    No, I've never seen that. Not a setting I've ever adjusted - unfortunately I need to be able to send it to clients who won't fiddle with their settings, if something doesn't work they'll just abandon it. Web Standalone needs to run well straight away, which it sometimes does, sometimes doesn't. And the resolution issue between browsers is odd too.

    Anyone else, any thoughts?


    I have a couple of questions about the Web Standalone option:

    1. I've created a very simple test web standalone and sent the link to some colleagues. It works fine for me and for some of them, but not for others. We're all on the same default browser (Edge). For those who it doesn't work for, they get a black screen after loading. What is the issue and is there a way to fix it?
    2. I've noticed that the standalone runs at a good resolution in Edge, but looks very low resolution and blurry in Chrome. What causes this behaviour, is it a setting in the browser?

    Here is the link if needed:…5c-44e3-8058-c7c396a6a01b

    Thanks in advance!

    Edge (better resolution)

    Chrome (Lower resolution)


    Just a general bug update - when running the video editor, I'm often finding that when I press play, all other controls are greyed out, eg the stop button so I can't then stop the track playing, choose another keyframe etc. I have to let the video run to the end which usually returns control, but sometimes all controls remain greyed out so there is no option but to restart Enscape.


    Hi all,

    Hope everyone is well!

    A quick query about reflections, I did search and couldn't find an answer, but I may have missed it!

    How are assets that are included in reflections chosen? Is it object complexity? Distance from the camera? Camera angle?

    See the first image below, the building reflection is missing cars (blue outline) and distant trees etc (green outline), but some cars which are further away are visible in the reflection where cars closer to the camera are not (red outline).

    In the second image, the camera is rotated slightly right and everything has vanished other than kerb geometry which is still reflected (green outline) but everything else is just a shadow. What is it about kerbs that lets them be included, but the cars and trees etc is excluded? ON another view, cars are missing in the reflection but some of the bushes further away than the cars are visible.

    Is there anyway to reduce the shadows in reflections? Shadows without the corresponding objects to case them looks a little weird.

    Render quality is ultra, I'm using an 2080ti RTX.

    Thanks for any thoughts and I do appreciate how technically tricky it must be to calculate realtime relfections!

    Removed all emissive light sources and added three disco lights and it's still an issue with the particles.

    I had this issue a while back - the problem was I had accidentally placed some Enscape light objects into walls without realising it. I find the way Enscape handles adding light objects to be a little counter-intuitive and its easy to end up dragging lights around to wrong positions by mistake or locate them in geometry accidentally.

    I zoomed out, found and deleted the incorrect lights and the issue went away.

    Easiest way around this is just give all walls a proper thickness (push/pull geometry as needed and the problem goes away), but if you don't want to do that and want simple planes for walls then for internal scenes you can just enclose the entire model in a large box. If you need to have daylight coming in through windows etc then cut openings in your box. You're essentially just giving the walls the thickness they need to stop light bleed at the corners in a less tidy fashion.

    beqbiq , basically what BarryFishFinger already mentioned - they are designed this way to reduce performance cost while still maintaining an overall decent visual appearance in Enscape. Especially round objects require quite a few polygons to actually look round, so we're reducing some in this case to not cause any lagging when multiple cars are being placed down. :)

    Thought so! And it works great, I've just populated a scene with around 100 cars (so pretty much all the asset cars and then a number of duplicates), no obvious lag or slow down in either Sketchup or Enscape and visually they really look good. My only comment, some of the car colours are too bright, too colourful. A few more silver/shades of grey/white versions would be nice. Sometimes lots of colourful cars make the scene look a little busy and distract from the architecture they're complimenting. At the moment I'm de-saturating them slightly in photoshop.

    But yes, generally the cars are great as is.

    Similar problem here - Enscape loaded fine the first few tests I did in 2.7, but I've loaded up a much heavier project and its been stuck at 60% for around 10 minutes now.

    I've already installed the Visual Studio X64 as above.

    The fact that it was working and now isn't is curious. I'll leave it going for a bit longer, maybe try it with some other models and then submit a support ticket if needed.

    As an update to this, mine now seems to be working fine. I tried a few other models and no issues loading enscape, although a couple of them did pause for a few seconds at 60%. The model that got stuck I loaded it up again and started Enscape - it paused for about 10-15 seconds at 60% and then carried on to load fine.

    So not sure what the issue was first time around.

    Not sure this can be done through Enscape, so this is something I would do in Photoshop afterwards - I'd render a full colour version of everything (MEP, Architectural etc), then a White/Polystyrol version of everything and then cut out the coloured/textured MEP elements and and photoshop them over the white architectural version. Job done!

    Similar problem here - Enscape loaded fine the first few tests I did in 2.7, but I've loaded up a much heavier project and its been stuck at 60% for around 10 minutes now.

    I've already installed the Visual Studio X64 as above.

    The fact that it was working and now isn't is curious. I'll leave it going for a bit longer, maybe try it with some other models and then submit a support ticket if needed.

    I've noticed that, all the curves on the asset library stuff is a little bit faceted but I assume its deliberate to keep file size down?

    I work on the basis that its a stock asset so its not going to be amazing - for the most part the vehicles (and the other assets) work brilliantly to quickly and easily populate a scene but if something is going to be very close to the camera then I go looking for a better model with a higher polycount (or make my own).

    Thanks Peter!

    For the benefit of anyone else with the same issue, its normal behaviour - to speed up closing the Enscape window certain resources are cleaned up later (physics data for example), so if you immediately restart Enscape after closing it, then it pauses to process longer than usual as it hasn't finished clearing the data from the previous session.

    Yep. Got a new PC with this spec a couple of months back:

    Intel Core i9 Core Processor i9-9900X (3.5GHz) 19.25Mb Cache

    64GB Corsair Vengeance DDR4 3000MHz (4 x 16GB)

    11GB Nvidia Geforce RTX 2080Ti

    500GB Samsung 860 EVO 2.5" SSD Gb/s

    Its a great PC, absolutely destroys everything in Enscape in 4K. Its really freed up Enscape for me, well worth the money.