Posts by Pete Chamberlain

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.

    Just as a note here, and a request. We do not appear to have any Revit 2021 users having this issue at present, but if someone is, then please let us know.

    Also, if those of you who are having this issue can provide detailed minimum steps taken in order to experience this issue, such as:

    • Open the project from BIM360
    • Click on that button
    • Then I click on that other button
    • Then it freezes

    That would be a great help and much appreciated.

    Here are the Release Notes for Enscape 2.8.1 - Hotfix!

    To upgrade:

    • Open the Enscape "About" window and click the Download Area link

    For detailed questions and issues, feel free to write us at or use this thread.

    Changes in Version 2.8.1

    New Features:

    Support for ArchiCAD24


    The main bug that was fixed was the 'OUT OF MEMORY' errors that users were experiencing in version 2.8 for projects that had previously worked.

    There were also some other bugs fixed and these are listed in the .pdf attached below.

    As always, if you have further inquiries regarding any of these bugs, please refer to their ID when getting in contact with our Support Agents.

    Known Issues

    The following bugs are seen as 'Known Issues' and will be addressed during the 2.9 Preview cycle:

    • BIM 360 Synchronization

      Revit versions other than Revit 2021 can freeze when synchronizing a BIM 360 project (see the workarounds listed here in the meantime)

    • Material Editor in ArchiCAD24

      ArchiCAD24 could crash when editing a material in the Enscape Material Editor

    If you experience any other issues with Enscape, please use the Enscape Feedback button to report the issue directly to us.

    cdorfi - your transparency slot should be using an alpha map, so an Image needs to be selected from the Transparency drop down, and then you will need an appropriate alpha channel map. Selecting 'Glass' will not give you the result you want.

    If you continue to have issues with this, please get back to me.

    jakedidier - Files can disappear when the properties are set to "hidden" and File Explorer is not configured to show hidden files. Computer users, programs and malware can edit file properties and set them to hidden to give the illusion that the files don't exist and prevent you from editing the files.

    That would be the first thing to check.

    Let me know if that helps or not, but this sound more like an OS issue, and not an Enscape issue.

    Goodmorning - I think I am right in saying that when it comes to materials in Rhino, we are somewhat limited by what is available in the API from Rhino, which is one reason why we provided the Enscape Material Editor.

    Kwangmin - I am not sure i understand your image correctly though. Are you saying that surface a, b, and c all have different materials assigned in Rhino,? Or are you talking about applying different materials to each side of a surface? Some clarification would be really helpful in allowing me to better understand your request.

    We just released the new Enscape version 2.8!

    Have a look at the blog post showing off the new features and additions.

    There are several options to upgrade:

    • Follow the link in your trial registration email
    • Click the update link in the in-program notification
    • Open the "About" window and click the Download Area link

    For detailed questions and issues, feel free to write us at or use this thread.

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    Changes in Version 2.8

    New Features:

    • Collaboration Annotations with BIM Track integration (More info)
    • New Material options and Assets (More info)
      • Configurable animation for Grass, Vegetation, and Clouds via new Global Wind Settings
      • New Carpet Material
      • Support for configuration of Normal Maps intensity
    • View Management for ArchiCAD, included for Batch Rendering and in Standalone Executable files (More info)
    • Localization for French, Italian, Spanish and Portuguese (Brazil) languages



    • Indirect lighting of semi-transparent materials to consider occlusion of nearby opaque geometry
    • Temporal up-sampling in order to produce high-resolution renderings from low-resolution images. (General Settings -> Performance -> Auto Up-sampling) resulting in more stable behavior on GPU’s that may have been previously running out of available memory.
    • Reduced GPU memory consumption of HDRi Skyboxes
    • Healthcare and animated Vegetation Assets added to Asset Library


    • BIM Mode improvements including:
      • Possible to now highlight groups of items
      • Search bar added to improve locating of BIM items
      • Access and display BIM data via right clicking on object in Enscape window
    • Separated the options for single and batch image rendering in the Enscape Toolbar / Menu


    • Support for the following CAD’s is discontinued
      • Any Revit version older than version 2018
      • Any SketchUp version older than 2018
      • Rhino 5

    NOTE: Customers will still be able to install Enscape for these older CAD versions. But, we are no longer testing or optimizing Enscape for those CAD versions.

    Known Issues:

    • BIM Track integration:
      • Orthographic camera views are not supported yet (Issue position and all meta data is still available)
      • Custom attributes are not supported yet
      • Positional issues leading to misplaced issues markers for some specific projects
    • ArchiCAD Manage Views:
      • Changing the project or closing all 3D views leads to an issue in the scene selection. In this state, geometry changes are no longer being transferred to the Enscape window. This issue can be worked around by restarting Enscape.
    • Opening Web Standalone files in Chrome (version 83.0.4103.116):
      • When opening a Web-Standalone using Chrome (version 83.0.4103.116 only), clicking into the Web Standalone splash screen prevents rotating and orbiting once the project has loaded into the browser. This behavior persists until Chrome has been restarted.

    Bug Fixes:

    Additionally, we will now start to provide a list of Bug Fixes for each release. Please find the following 28_Bug_Fixes.pdf file attached. We provide this list as a courtesy to our users, but also to start to provide some more transparency on the work that is done during the development cycle. This is not a complete list of all the bug fixes during the development cycle, but these are the most common customer facing bug fixes. Please refer to the Bug ID in the list if you have further questions regarding any of these.

    Lin - the mapping can result in this kind of behavior as the default set of RPC elements which is being shipped with Revit is being replaced each by a fixed 3D model. Enscape will recognize the RPC used and exchange it by a particular 3D model. These should correlate in terms of shape, size and type of plant with the RPC elements they replace, however, they don't display exactly the same image.

    We used to have an RPC sample project file that would show a neatly arranged overview with all the RPC elements and their replacements in Enscape. I think this is out of date though. Ill ask around and see if I can find an answer to that.

    tomek - the log files will contain information from when you have rendered, or when you try to render and it fails, that information should get entered into the log files. It's the first step for resolving most issues with Enscape. Please make sure that you include the URL of this thread in the feedback. If you have already sent in the feedback, can you private message me the email you submitted the ticket under so that I can match the ticket with this thread.