Posts by Shaun
Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
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I don't have 'Double-Cut'.
And follow the step from Hayley's email.
- Navigate to Add/Remove programs in Windows.
- Uninstall Enscape by using the 'Uninstall' button
- Following the completion of the uninstall, please delete the following directories:
- C:\Users\<YOUR_USERNAME>\AppData\Roaming\Enscape
- C:\Users\<YOUR_USERNAME>\AppData\Local\Enscape
- C:\Users\<YOUR_USERNAME>\AppData\Local\Temp\Enscape
- C:\Program Files\Enscape
- Then install Enscape Enscape-3.5.0-preview.6+90395
But the problem still exists and has not been solved.
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Everytime when I select a component and "save as external model for Enscape", SketchUp must crash.
Enscape version - 3.4.2+89611
SketchUp version 22.0.354 64bit
I also reported on feedback.
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It is fixed after update to Enscape 3.2
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Can someone know how to fix this problem?
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Dear alrm, How to slove this issue?
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Enscape 3.1 and RTX2070s and NVIDIA RTX Ray Tracing was checked.
People can't be seen from the reflection of glass, but trees can.
Anyone know why? Thank you.
forum.enscape3d.com/wcf/index.php?attachment/29312/forum.enscape3d.com/wcf/index.php?attachment/29313/
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Thank you guys, I have fixed by resetting to default settings.
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Yes, it is in 3D perspective mode.
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Thank you Demian, it is working now.
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forum.enscape3d.com/wcf/index.php?attachment/14306/
Can anyone help me ?
Enscape Setup Wizard ended prematurely
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I just purchased a license for my client (A-S00022006), but I can't active.it..
Can someone check it out?
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Demian Gutberlet Thank you for your help, now the problem has been solved.
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Hi,
I am a reseller.
I have sent request 3 times on support desk, but there has been no response. So I have to leave message on here.
Please check ticket #152183 #153146 and #154866. All tickes status are processed.
Please tell me why and how can I do with same request next time?
Thanks.
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The material editor did not respond. And then the material editor that turned on Enscape didn't respond for about a minute.
Version: 2.5.3.0-gb04ccb2GpuInfo:
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Win32_VideoController instance
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AdapterCompatibility: NVIDIA
Description: NVIDIA GeForce GTX 1070
VideoProcessor: GeForce GTX 1070
AdapterRAM: 4095 MB
DriverDate: 20190717000000.000000-000
DriverVersion: 26.21.14.3160
CpuInfo:
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Win32_Processor instance
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Name: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz
MaxClockSpeed: 3696
NumberOfCores: 6
Manufacturer: GenuineIntel
MemoryInfo: 16314 MB
OsVersion: 10.0.10586
UserName: Administrator
Machine: BF-201908181007
ProgramVersion: SketchUp Pro 17.0.18899