Posts by dldieterich2

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.


    Thanks for your quick response. Unfortunately, if students are just taking this class for a quarter, it is very difficult if they don't receive their licenses quickly especially now when they are often working remotely at home. Why do the majority seem to receive them automatically, while others do not? How can I assist students who should be working on their final projects now using your software yet haven't received them? Is there anyway to share a general license code with instructors that we could pass along to students?

    Thanks so much!

    Diane Dieteich


    I teach Enscape at Bellevue College near Seattle, Washington. In the past, when my students have ordered their Academic Licenses, they have received them immediately. However, this quarter, there were a small group of students who reported getting no response when they submitted. Some of these were tracked down to finding their information in junkmail, etc. However, we could not determine what happened with the others. This seems to be a new issue. Any general ideas of what might be happening or how students should troubleshoot?


    Diane Dieterich

    I'm recording a video of a home with large windows and white walls and ceilings and am attempting to use the urban background, which has lots of green grass in it. This is turning all my walls and ceilings green, which I assume is supposed to represent the reflected green light, but it is so unrealistic. I've attempted to compensate by shifting my white materials to having a pink cast, but that seems like a very clumsy work-around. Suggestions?

    I'm recording a video moving through a model where there are varying light levels in different parts of the home. If I was taking screenshots / exporting images, I can adjust the light levels to be correct for each scene, but I'm not understanding how to do that in a video. I'm leaving auto exposure on, but that doesn't seem to be creating correct exposures in different parts of the house. Is there any way to adjust the different light levels using the visual settings in individual keyframes or how to others deal with this?

    I am working on a model with Enscape settings which I will need to share with multiple students. I was reading through your online info on materials to see if there was anything new that I wasn't currently aware of, and read this message below. Can someone please clarify what we should pay attention to in the "gear" icon and how you adjust the storage location to let multiple users access?



    Before importing any materials, you should decide whether the project will be shared with another user for collaborative purposes. If this is the case, a storage location where all users working on a project will have access to. Therefore, you should pay attention to the ‘gear’ icon that can be found at the bottom left corner of the dialog in both the Material Library, and the Material Editor. If you do not adjust the storage location then when a project file is opened by another user, that user will not be able to access the materials assigned in the project due to the default storage location being assigned locally by default. This means that the materials assigned in the project will need to be manually reimported from the Material Library and reassigned.

    When I open a new model to render, it seems that I still have the settings in enscape that I used for the last project. Before the upgrade, there was an option in settings to reset all back to default. I don't see that it there somewhere?


    So, I admit I'm not too skilled on this, but trying to understand the new types of "height" maps. Can we use the albedo texture for all 3 of these like we used to just be able to plug them in for bump depth in the older versions, or does a displacement map (for example) need to be a true displacement map to have any effect?



    I teach SketchUp and Enscape at Bellevue College in Seattle, WA. Usually over the academic break, we would be upgrading all software to latest versions, but it seems that there are currently issues so we should not wait until perhaps a new Esncape is released addressing compatibility. Can you please let all users know your probably schedule for "guaranteeing" that everything will work flawlessly?


    Diane Dieterich

    My student has an issue happening that I've never seen, and not sure how to advise her. None of her textures are showing up in the rendered Enscape image, they all are just shaded (as when you choose the shaded face style in SketchUp). She is remoting into our school's computer labs where there is plenty of processing power. Not sure if a slow internet connection could do this? Since I'm advising from afar, hard to know what else to have her check to resolve. Any suggestions I could pass along would be appreciated. thanks!

    Andybot, let me know what happens when you download the newest preveiw 3 version. I have a very busy day trying to finish up a project and don't have time to experiment until later today.

    I had to go back to SU 2019 and an older version of Enscape to complete a project with a looming deadline.