Please have a look at this post: Enscape for Mac NOT working with SketchUp (Service Pack) 2023.1
Sketchup has moved to a different UI framework with 2023.1 release which has conflicted with ours. Our next release soon will fix this issue.
Well, that's a bummer, I'm sure it's frustrating for y'all as well. Back to SU 2022! Is there an email list I can join to get these kinds of crucial updates in real-time once Enscape is made aware of issues?
Ran into this issue myself, you may want to put a disclaimer on the thread below to help users proactively avoid this issue.
Because some features require hardware not available on Mac - everything related to hardware accelerated ray tracing. E.g. ray traced sun shadows, colored sun shadows, higher quality indirect illumination and reflections.
Thanks for the clarification, that helps!
I just installed SketchUp 2023 (no plugins, clan install) and reinstalled Enscape for SketchUp 2023 and now Enscape crashes EVERY time I open SketchUp 2023. I don't even have a chance to open Enscape, as it crashes immediately upon opening! Is it sad that this is what I expect from Enscape at this point?
Hello Ryan,
If you are talking about video export: the UI part of the video editor was not in place yet when Mac version was released. It will be included in the next Enscape for Mac release version with the full* feature parity for Windows and Mac versions.
If you are talking about exe exports, things are a bit more involved. On Windows we also have issues with unsigned binary exports when Windows complains and requires additional clicks to allow execution. MacOS is much more strict in this and will not allow execution of such a standalone at all unless user goes into system settings and explicitly adds it to exceptions. We evaluate different approaches how to workaround this problem and there is no final decision yet.
I'm curious why there's an asterisk after full* feature parity. Is there something that's not going to be on par?
Thanks Delian, please do, I’m glad to hear it’s a known problem and not just a lack of organization. Is there an updated eta on the next Mac release?
Yes, I understand why you moved it. But what I don’t understand is why you keep telling us there will be platform parity (with no estimated date) and yet there isn’t and hasn’t been for a long time and Enscape still charges Mac users the same price as PC (now more with the price increase) even though there isn’t platform parity. You are stealing from your Mac users! I’m happy to pay equal price for Mac WHEN it has the same features and therefore VALUE as PC. I fully understand that PC/Mac are completely different systems yet based on Enscape pricing you don’t seem to understand that.
I also just submitted a ticket #141002 through the help desk.
This is a very confusing system for your users to have a published support email and not monitor it. Your website has not been updated to reflect this nor have I seen a bulletin/email/announcement stating awareness of this issue and guidance for your users.
Yes, this is the same response I had last time I had this issue. I’ll deal with licensing for the temp license once the issue is resolved with my main license. I submitted my request via support@enscape3d.com Why is this email still available if Enscape doesn’t respond to it!?
Yet again I had to purchase an emergency license temporarily, once y'all figure out what's going on with your licensing program over there I would like a full refund. This is the second time I've had to do this. Just make your licensing system work offline or have it check in once a month, this is ridiculous! 🤦♂️
Did you actually give Mac users this same feature, or is this another one reserved for PC only while you still charge the same price for an inferior product? Just curious.
I already emailed support but posting here as well.
EMERGENCY: I have a presentation at 11am MST that I am now NOT able to use Enscape because my license isn't working!
I've never had such licensing issues with a professional software as I have with Enscape! This is ridiculous. PLEASE FIX ASAP!
See attached screenshots. My license doesn't expire until July 29th, 2023.
Reinstalling the license doesn't work either. Main issue appears to be not being able to connect to the license server. MAKE LICENSING OFFLINE SO PEOPLE DON'T HAVE TO DEAL WITH THIS AGIAN!!!!!
Any updates 3 years later? Seems like a pretty straight forward "feature" to implement.
Display MoreJust installed Enscape Beta on an M1 Max MacBook Pro - Enscape Beta only runs SketchUp 21 version, but yes, Enscape Beta runs on the M1 Max in SU 2021 version. It Exports renders nicely.
Pros - No more PC Mode - No Bootcamp or Parallels needed - Enscape Beta runs on the Mac natively and on an M1 Max!! FINALLY!!!
Cons - No Video support for movie exports, no batch rendering support, just screenshot renders.
Anyone else using this yet? anyone see a way to export video flythroughs?
Aloha,
SketchUp in Paradise!
It's been over a year now and unfortunately still no video support for flythroughs. And, they're increasing the price! 🤦♂️
Please consider signing the Price Increase Petition on this forum at:
Please consider signing the Price Increase Petition on this forum at:
Please consider signing the Price Increase Petition on this forum at:
Please consider signing the Price Increase Petition on this forum at:
Please consider signing the Price Increase Petition on this forum at:
