Posts by DDM

+2

The crashing issue still happening on sketch up, the only version that work is 2.6.0 with nvidia rtx video card... any new about the fix?

I only can export in draft resolution in big model...

see response from enscape team,

Thu, 23 Jan

Hello Dario!

Thank you for your report!

I am sorry to hear you are experiencing issues with the RTX enabled version of Enscape.

I have also contacted our development team regarding your issue.

They have emphasized that anything above 4k (3840 x 2160) is a serious problem regarding RTX due to increased memory requirements.

Our rendering team is currently working on optimizing and resolving the issue for the 2.7 release.

What we recommend is to render images with a lower resolution and/or keep an overall eye on your project size.

Alternatively, you can also try to prevent this from happening by using Section Planes to adjust the transferred scene to only what's necessary.

We are working on optimizing memory usage in regards to textures and reflections and hope to be more memory efficient in general for Enscape 2.7, our next upcoming release.

In the meantime, if this issue affects your workflow, you might consider downgrading to an earlier version of Enscape since RTX support is disabled in those versions.

Please let me know in case there is anything else I can assist you with!

Kind regards,

Josip Ćurko

Enscape Support

thank you,

Quote from Xayzer

Have any of you guys tried raising the TdrDelay value in regedit? When I first started experimenting with Enscape, it was unusable due to all the crashes. I did a lot of research on my own because the support team couldn't find a solution quickly enough, and found this trick. I've had pretty much no crashes since I applied it.

What increasing the TdrDelay does, is it forces your system to give more time to an unresponsive/busy graphics driver to recover before crashing.

Here is a tutorial from Substance Painter on how to do this:

https://docs.substance3d.com/s…mputations-128745489.html

I tried your your suggestion but I'm still have the same issue when I'm exporting image in height resolution with any of the new version 2.6.2 OR 2.7 ,using my office pc alienware r5 - rtx 2080.,(the 2.60 version is working) , but with my home computer bOXX S3 QUADRO P2000 , NO RTX , I can export in any version of the enscape in high resolution, same model..

Display More

also I sent feedback of the same model in 2.6.0 version, it is working loading and exporting in enscape ultra resolution setup.

HI,

today, after Installing the lasted version of enscape 2.6.2 , I'm still having the same problem with 2.6.1 version, not loading enscape, or crashing SketchUp, also I cannot export in ultra-resolution, CUSTOM size image, complete crash SketchUp. all this behavior is happening in ultra-resolution setup, Unfortunately, I need to export the image or show the model in this setting because of our client demand.

I already sent feedback ( under my business account)and updated the video card, meanwhile i going back to 2.6.0.

we have several subscription in our office .....Please advise when this issue is going to be final resolved before I keep testing the version.

any new about 2.6.1 fixing?

thank you, for the update

Per support recommendation , I updated the video card to lasted driver from the nvidia website (see screenshot),

but I still having the same problem with 2.6.1 when I capture images, crash sketchup.

the crash only happen on high and ultra resolution, medium and draft work fine , see link including sample with images on both version.

per your recommendation I downgraded to 2.6.0, it is working on any resolution.

https://sgharch-my.sharepoint.…9HuDkgGJti1x52Nw?e=QyqMr9

I going to sent the report again to support , please keep me updated on this issue, by the way I like enscape,

apologies for my English, it is not my first language.

thank you,

Dario

I 'm capturing images at 5100x3300 using The RTX video card computer with 2.6.1, and the crashing problem happen on high and ultra high resolution setting.

Enscape team,

I'm having the same issue with RTX (2080,2070) video card, crash the skp, Iat my PC home with a Quadro p2000(no RTX) with 2.6.1, I'm not having issue capturing images at same resolution, same model.

Already sent feedback of the model.. please advise when this issue is going to be resolve.

see attached system inf

thank you,

working now

it is working perfect...thank you

https://api2.enscape3d.com/v1/…4d-4dae-b4ba-e141aaa68caf

Feedback sent and Also I sent the model to support email

. Please advise, thank

Dario

Same problem..

Yes I have the same problem.

Skp 2018

Model 400mb

Dario