Posts by ash@hierarchy

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Sorry for such a long delay between posts. I had missed the notification. The error is still present on my PC and many others here in the office.

    The Asset Library window loads fine, nice and quick. What I'm struggling with is the load time per object, and every time we flick between construction and vegetation for example I get hit with "loading..."

    It's extremely frustrating and discourages our team from using the assets altogether.

    Sadly I'm still experiencing the same problem with version 2.7. Even clicking between the sub groups such as "Lighting" and "Vegetation" seems to take about 5-10 to process.

    Are there any tips or advise for work arounds here?

    Would like to add to this thread - while a appreciate the 200+ assets added to the 12th of Nov release, I can barely find them because the download speeds in the browser are so slow... on 100Mbps connection....It's driving us away from using your assets completely....

    Hi Team,

    Just wondering if anyone else has had issues using Decals within Enscape? From time to time we find some Decals don't appear within Enscape, however they are clearly visible in Revit's "realistic appearance" view setting. Seems to happen with Decals cutting for transparent regions

    Not sure whether this has been addressed within latest update 21/05/19?..... I note there was some discussion regarding V2.5 back in April about this?

    Ok thanks for the update, you wouldn't happen to know whether the outline item something that might take weeks or months? If it's likely to take months I think we might try to revert back to V2.4.

    Do you have a workthrough for V2.4 installation?

    Thanks for your reply. I have now added feedback.

    I have also uploaded three images of similar spaces within the same building. The main area to focus on here is the "outline" settings, most noticeable at roof level where the definition is lost.

    Image 2 is produced on V2.4 and from our perspective looked great. From memory 5% outline

    Image 3 is produced on V2.5, looks terrible, heavy definition on ceiling and using 1% outline

    Image 4 is produced on V2.5, looks terrible, no definition on ceiling and using 0% outline

    While I understand it's hard to compare the two different angles, I think the quality of image should speak for itself?

    Hope to have this resolved shortly??

    Thanks for your help in advance

    Hi Guys,

    Experiencing some issues with that latest update... It's now crashing constantly and very stop / start while walking through in one of our files. This file hasn't changed at all since the update from 2.4.4, and was running seamlessly with the version of Enscape.

    In addition we find the edges to be very dominant now when exporting still images, and now have to turn them off....the end result is poor when compared to 2.4.4.

    Can someone please help ?

    Hi Demian,

    I'd just like to add to this thread. Am also having issues with the batch render. Both fixed aspect ratios and "window" do not seem to link back to the batch render processor.

    I am currently having to render 1 image at a time which is very time consuming.

    Hopefully the team will have a solution shortly!