tandem.design , we're all for free speech and such, but there is a limit. I've sent you a warning - if this trend continues I don't see any option but to remove you, which would be the very first time I'd have to ever since I started working here almost 3 years ago. It's just a bit sad to me - you could keep it constructive while still telling us what you'll like to see implemented, but it feels like most of what your write is just out of anger and pure frustration.
This is not professional in my opinion though, and most of our users tell us what they want in a calm manner (even though we're very aware that they may be frustrated because they've been waiting for a feature for a while), which makes us listen to them quite a lot more, please trust me - when you see a thread, the third one detailing the same things you want to see implemented over and over, while using capslock and borderline insulting us, how should that motivate anyone to really sit down and take it seriously?
You are also kind of "threatening" us with your students in my opinion, at least to some extend - yes, we'd loose about 300 potential students, but I don't think it's nice to use them like this because you're unhappy that some of your feature requests have not been implemented yesterday.
It would be sad to see you go, really, but again - I don't see any other option.
but it feels like most of what your write is just out of anger and pure frustration.
Yes, after recent events were i lost business because the license server was not working. Consider this customer not a happy camper.
while using capslock and borderline insulting us, how should that motivate anyone to really sit down and take it seriously?
Hey, i need to get peoples attention, sometimes making a scene is the appropriate response, not another survey. Disgruntled customers are part of running a business. You cant make everyone happy all the time right?
You are also kind of "threatening" us with your students
the fact is i want your program to be better, it has potential. my students are currently using Lumion 10 now. i want to switch to enscape. It wasnt a threat but i was addressing mr. medmonds statment that he has 35 years experience. i am the department head of digital design at an interior design / architecture construction technology college with about 300 students. that is just a fact. i didnt address that to the escape staff or to anyone else in that statement nor did i follow up with any type of "or else". so dont take that as me "taking my ball and going home". its just saying, hey, i think i also know what i am talking about yah?
I can work on venting my frustrations but please please work on some solution that does not leave you customers high and dry. its easy to feel like enscape is just another big company (bigger than mine) that takes your money and tells you to shutup and enjoy whatever comes down the pipe. sorry, i just dont do that. If there are legit criticism. like, we havnt seen updates to some simple quality of life features, but then there is an expansion to an entire platform like vectorworks. i think there is a legitimate criticism in that regard.
so to peanut gallery, if you see someone who is angry, why piss them off further? why be so condescending? why tell them to shutup and that their reasons for being frustrated lack any kind of basis. If you dont want to make the situation better than why even respond? just move along.