Posts by Demian Gutberlet

Quote from xosira

I'm still having this issue and can't use material editor therefore am losing out on a lot of money!

I can of course understand the frustration this will have cost and we are working on resolving this for our full release of 3.5 coming in about four weeks.

In the meantime, there are 2 possible workarounds you may want to consider:

- You can roll back to our release 3.3, which you can download here.

- You can change your system language to something other than Turkish. (If English for example is another language you speak well, you could try that.)

If any further inquiries come up regarding this or any other subject let me know, and thank you for a bit more patience.

Quote from huss191998

I couldn't see the documents for applying for Educator License and I wanted to apply for the classic license of 3 years for Educator, is this still available?

Please simply get in touch with our EDU department as well. We'll be happy to discuss your options further, as we still indeed offer educator licenses, but they will be better suited to assist.

If any further inquiries come up regarding Enscape itself let me know anytime.

Quote from bobsmith

I am also having the same issue?

Machine fingerprint: lLXJBmzUMBVW+m98HYZI3I+MGCEsSv9hcePA0OMV4WE=

Quote from mundik

Hi can you please reset the license for me? The free trial is not working for me and i just downloaded it today.

the machine fingerprint is yEaeGCty+xqD3ejPGFJksjkClhF4UKVOiJs2+L9nUmQ=

thank you!

No worries, I have reset your trial time once as well!

Quote from Navid

Hi,

in my organisation few users are facing an issue. Enscape keeps crushing and the Troubleshooting does not work. I updated the GPU and even installed the latest GeForce RTX but it still has the same issue. I really dont know what to do anymore. I reinstalled Enscape so many times and facing this issue.

The users refer to Helpdesk and we are not able to solve this issue anymore.

Can someone please give an exact answer what needs to be done to get rid of this issue?

Just to make sure as you mentioned you installed the latest drivers, this is actually what this thread is about in regards to that being an issue currently:

Quote from Demian Gutberlet

Dear Forum Community,

NVIDIA released a new GeForce Game Ready Driver (version number 531.18) recently, which will lead to an immediate crash upon starting Enscape when hardware ray-tracing is enabled.

Our developers are aware of this and are already investigating the issue. At this time we suspect it is a bug in the newly released driver, so rolling back to driver version 528.49 should be a valid workaround in the meantime.

If you still run into any unexpected issues after rolling back your NVIDIA drivers, please make sure to also submit a feedback report with logs files for further analysis.

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If you haven't please try reverting the drivers, and if that doesn't do the trick, please submit another feedback report for our helpdesk, and let me know which e-mail(s) you've used/are using (via a direct message for confidentiality) so that I can look them up in our system, as I cannot find any reports tied to the forum e-mail address used yet.

Quote from Ratboygenius

Hello,

I am writing here because I have waited 16 business days (which is 6 days longer than the maximum amount of time that the email that I received said that it would take to hear back from the Enscape support team) to get my issue addressed, which I emailed to educational@enscape3d.com on March 1st. The issue is that, despite me not having any active versions of Enscape on any other computers that I own, whenever I open the Enscapeaboutcommand command in Rhino, it says that my license has been deactivated because I have exceeded the allotted number of seats. If someone could please make it so that the I am able to activate my license on this computer again, that would be great.

I'm sorry to hear about that - Right away, please check out our updated EDU program if you haven't yet here.

The current e-mail to contact our EDU department is education@chaos.com - And I have also hereby reset the activation for your license so please try activating Enscape once more!

If you experience any additional problems let me know as well.

For any future license related inquiries please get in touch with us through the updated e-mail.

Quote from doniCFL

can you give me a feedback please

I'm sorry to hear you haven't heard back from our support team yet? Is there any chance you've used a different e-mail to submit the report compared to the one you've used in this Forum? Otherwise we will unfortunately not have received said report yet and will have to investigate further.

If you've used a different e-mail, you can also share it with me via a DM and I'll have a look.

Quote from Camille

Hello Demian

i did receive an automated email telling me i needed to update something, and that if my issues was not relevant to that email, i should answer to it to tell them that wasn't the problem ( which wasn't )

But now it works just fine, thank you !!

What should i do to prevent such thing from happening again ? ( except avoiding my computer to crash with no warnings of course... )

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You should not have to pay attention to anything besides what is detailed in our knowledgebase article surrounding this topic:

https://learn.enscape3d.com/bl…dgebase/activate_license/

If you follow these steps in the future and you still run into this again and again please let me and the support team know and we'll investigate further.

Thank you!

Hi Camille , welcome to our Forum and I'm of course sorry to hear about the frustration this has caused.

Looking into our ticket system you have received a reply just 20 minutes ago and your license has also already been reset - Should you experience this problem again in the future, please make sure to let our support / licensing team know as well.

Let me know in case you still cannot re-active Enscape for some reason!

Quote from Daviss

Could you reset the same question for me, please Email : ahughes52413@student.napavalley.edu

I've reset your license - In the future, please refer to my post above for any further EDU support.

Quote from glenn.easley

+1 for me as well!

Welcome to our Forum - Just to make sure you're aware, upvotes are now forwarded through the user itself using our portal as detailed here:

Enscape Public Voting Portal (How to forward/upvote Feature/Asset Requests directly) - News & FAQ - Enscape Community Forum

Thank you in advance and feel free to submit any other feedback/requests you have!

Quote from AsisNath

Hi, I am also facing the same issue with the enscape using sketchup. It keeps on crashing!

Have you already tried reverting the graphics card drivers of yours if you've installed the latest currently from NVIDIA? Also, just to make very sure, I reckon your system meets our requirements generally?

Welcome to our Forum drakeliem .

Please see:

LICENSE PROBLEMS?

I have still reset your license, so you can try activating Enscape again once more.

Let me know whenever any Enscape inquiries come up!

Quote from RandalRDesign

I did get the files from the google drive. I meant that it did not change the Space mouse behavior.

I understand - Thank you very much for the feedback.

In that case it would be ideal if you could also briefly send us your SpaceMouse logs for further investigation:

Click "Write Log File" and then attach the generated file you'll find here:

%LocalAppData%\3Dconnexion\3DxWare\3DxService.log

You should be able to upload the file directly (via the Attachments tab), otherwise please put it in a .zip before, which will definitely work.

Quote from Maxi9

Hello,

I am writing you regarding the license key of 14 days free trial version of rhino. I got today the trial version and it shows me that the key is expired.

Here is my key RKnA4/go1qMSRHQ9AyqVZAO9Dr3O0G0oXfKQjXnLpb0= . Could you help me please?

Thank you in advance.

Best regards, Dobrovolschi Maxim.

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Welcome to Forum - I have just reset your trial time. If you ever require any additional assistance with Enscape please let me know!

Quote from Breezee

Hello, is there any discount for students now

Please check out our dedicated updated EDU program here:

Updated Educational Program FAQ

If any questions come up what so ever it's best to get in touch with our EDU team using the e-mail education@chaos.com.

Diogo Freitas , just as another heads up: This has already been identified as a bug internally and filed as such. We'll resolve this behavior accordingly with our next preview (16). A feedback report at this point is not required anymore.

Quote from Smith

Still prompt enough license seat, or not reset it, can help look at it, thank you very much for your reply

Please try again once more, if you're still unsuccessful let me know.

Quote from collabworks

I have purchased a fixed-seat license which I applied to my laptop and now I want to move the license to another.

I've already deactivated the license on my laptop but cannot activate it again on another machine. How to I solve this problem?

Welcome to our Forum.

I reckon you've followed the correct steps to revoke your license as detailed here?

In any case I have also reset your license accordingly so please try activating Enscape once more.

Quote from JaneFraile

Hi, Demian.

I have the same problem. I had to format my computer due to technical problems and now I can't apply my license again because it's saying that I already exceeded the number of seats.

How can I reset my license asap? I need urgently to deliver a project this weekend and I'm stuck with this.

Thanks,

Jane

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Quote from Smith

My computer re-installed the system years ago, now can not activate, you help to reset the license

Email address: ssweitzer75501@student.napavalley.edu

I have reset the activation for your license - Please try activating Enscape again once more now.

Smith , in the future, please make sure to get in touch via our educational department via education@chaos.com whenever you require any further assistance with your student license.

Thank you Diogo Freitas , we will definitely look into this. Just in case we may require it later, please feel free to already send in a feedback report as well in case we require your log files. We'd appreciate it.