Posts by Daniel SchuesslerKaeferle

Reminder: If you encounter any issues with Enscape or your subscription please reach out to our dedicated support team through the Help Center or by using the Feedback button as detailed here.

    Hello cdorroh,


    could you please use the free Mac application "AppCleaner" to uninstall Enscape? (Please note Enscape has no connection to this software or its developers and can therefore provide neither guarantee nor support for it.)


    This should take care of files that would probably otherwise remain on the system.

    After the uninstall, please restart the Mac, download our current Mac installer and test the installation and usage once more.


    Should the issue remain, please submit a request via our HelpCenter (https://support.enscape3d.com/hc/en-us) so we can get in touch with you there.

    This is correct, Marjolein_Pas.


    Our software is platform-agnostic and it was decided to not have distinct versions or prices for that matter for any operating system or CAD host application, disregarding potential differences in development and maintenance effort, so that we can provide a price model that is fair and easy to follow for all users.

    Hello Marina,


    this depends on the work you are planning to do with this laptop. Please see our dedicated knowledge base page for the system requirements here:
    https://learn.enscape3d.com/bl…system-requirements/#hard

    On there you will find the information that 4 GB of VRAM is the minimum system requirement to use the current version of Enscape. This graphics card would limit your work to smaller and less complex projects with usable reliability. To be well-equipped for the future and/or medium and bigger projects we would advise a graphics card with more VRAM.

    Should you have additional questions, you can also contact our support through our help center where you can find FAQs or contact our support staff directly.
    https://support.enscape3d.com/…tions-for-graphics-cards-

    Hello Brian,


    thank you for your interest in our software.

    Unfortunately, neither the macOS you have installed nor the SketchUp version 2019 is supported by Enscape at this time. To see the current system requirements on the Mac version, please follow this link: https://learn.enscape3d.com/bl…ystem-requirements-macos/


    Should you encounter further issues after updating to the corresponding versions (minimum macOS 12.2.1 and SketchUp 2021 or 2022) please go to our Help Center (https://support.enscape3d.com/hc/en-us) for further information or to send us a message.


    Thank you for your interest do not hesitate to contact us.

    Hi Davegx1,


    Thank you for your message. Unfortunately, there will be no Enscape for iOS devices in the near future.


    For all things "Enscape on Mac" we highly recommend enrolling into our mailing list that you can find here: https://enscape3d.com/enscape-for-mac/

    Information about updates, upcoming features, offers etc. will be supplied through this newsletter.


    If you have any further question please do not hesitate to contact us.

    Hello Joeajunior,


    thank you for your message. The asset library is available in our floating Enscape toolbar (small tree-like icon on a blue box). Should it not be displayed when you are working in SketchUp please go to View -> Tool Palettes -> Enscape.


    Our toolbar might not be visible if the Enscape render window is the active window (clicked last). In this case, just activate the SketchUp window by clicking anywhere in it and our floating toolbar should be visible and usable again.


    You can also access the asset library by going to Extension -> Enscape -> Asset Library.


    I hope this solved your issue. If you have any further questions do not hesitate to post here or contact us at support@enscape3d.com

    Hello RebekahR,


    thank you for pointing this out. The last point of the options changes from "Show mouse pointer" to "Show mouse click" when one switches between Screenshot and Screen recording on the machines and OS that I have access to (12.6 and 13.0). The App included on the Mac does not have the functionality to not show the mouse pointer in video captures. For this you could either use other applications like SnagIt or make the window selection smaller than the render video and only use the mouse pointer outside of the selected area to control the movement.

    Hi RebekahR

    thank you for that question. Other users might be asking themselves the same.

    If you open the screenshot application there is an "option" button that will open a fly-out menu. On the machines available to me the last entry is "Show mouse pointer" which can be deactivated there. This should solve the issue.


    Should this not help with your question don´t hesitate to post a new message.

    Hi suguru


    Sorry to hear about your experience. 30 times is a very high number and we would really like to have a look at your Enscape log files for any information that could be leading to a solution of this issue.


    To send us your log files so support@enscape3d.com manually you will have to make hidden files visible in the Finder. To do this make sure that you are in the Finder (see if “Finder” is written in the top left, next to the Apple symbol) and hit “Command” + “Shift” + “.” together once.


    Then go to Macintosh HD -> users -> [your user folder] -> Library -> Application Support -> Enscape -> Data -> Logs


    Please copy the 10 most recent files in this folder and send them to us.


    After you have sent the log file to us you can set the visibility of hidden files back to its usual state by pressing “Command” + “Shift” + “.” together once more while in the Finder. Hidden files should now be invisible again.


    Thank you in advance.

    Hello audreybee,


    thank you for the message and description of the issue.

    Our plugin has to be installed like a normal application on the Mac. Attempts to install it directly via the extension manager will lead to the message you described (cannot handle .app files)


    For the moment I assume that you are using the correct OS version (12.2.1. and up) and SketchUp Pro version (2021 and 2022).

    Please follow these steps for the installation:

    1) Download our client installer (https://enscape-installer.chao…cape-Mac-1.1.19%2B921.pkg)

    2) Close SketchUp

    3) double click our installer to execute it and follow the steps of the installation. Normally, no adjustments are necessary.

    4) After the installation do not click the Enscape icon in the dock since it will not start Enscape directly. Enscape is a plugin and not a standalone application and therefore will not run on it's own.

    5) open SketchUp

    6) normally you should be greeted by our "How to get started" screen which you can click away after reading

    7) the Enscape toolbar will be floating since it cannot be incorporated into the main tool bar at the moment.


    Should you see neither the "How to get started" screen nor our toolbar please open the extension manager in SketchUp and activate Enscape there and restart SketchUp. Should you not be able to enable Enscape there please click the cog wheel in the top right of the extension manager to access the "load policy", set it to "Unregistered" and then apply the settings. Now you should be able to enable Enscape there and use it.

    In case Enscape is not present in the extension manager now please send us precise information about your OS version and SketchUp version to support@enscape3d.com including a screenshot of the "About this Mac" window you can access under the Apple Menu in the top left of your screen.


    Thank you in advance and do not hesitate to contact us directly through the above mentioned email address.

    Agreeing with my colleagues I wanted to inform you about a possible workaround to at least get some video captured from the Enscape client on Mac if your Mac is capable enough for it: Go to Applications -> Utilities -> Screenshot.app

    You can fix a recording frame over your Enscape window and manually walk or fly through your model while the Mac records this. If you have to cut the video later you can use the basic editing and export features of QuickTime. This is far away from the more convenient and controllable video editor you may know from the PC but would be one way to receive some video file on the Mac if necessary.

    Hi suguru,


    thank you for the message and inquiry.

    We limit testing Enscape on BETA OS installations because the manufacturer´s code is not yet fixed and can change at any time. Every fix or workaround on our side would cost us a lot of time to figure out while the code basis for the problem in the BETA OS could be changed by then.

    We are currently facing this problem with Encape crashing regularly in the BETA of the upcoming Ventura OS for Mac and it is extremely hard to find a fix for the problem since Apple puts up some strict walls that make it hard to access helpful information on the reliability and performance of third party apps. For this reason we discourage our users to put production workflow installations on machines that run either BETA OS or non-stable clients of Enscape itself. Reliability is limited in these situations. We hope for you understanding. And good to hear that Enscape runs well for you on stable 12.6! Thank you for this feedback.