Posts by LuShipeng

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Welcome to our Forum.

    In this case please make sure to also forward a feedback report as detailed here right away so that our Mac specialists can have a closer look into this for further troubleshooting. Submitting said report will also transfer all of your machine information, driver dates and potentially necessary log files.

    Thank you very much in advance.

    I don't know how to provide feedbackon my issue.l come from China andmy English is very poor, so it's verydifficult for me. By the way, why is thiswebsite not available in Chinese?Many language versions are availablebut not in Chinese, which isunreasonable

    I have installed the latest Mac version, but I am unable to load the rendering window of Enscape. I have tried su2022 and su2023, but they still cannot be used and remain stuck in the loading interface. This is a fatal flaw, and I hope it can be fixed as soon as possible!

    My computer is MacBook Pro m3 max, and the system version is 14.2.1