rifkin - the cause of this issue has been identified and fixed by our developers in the meantime. In order to resolve this issue, please delete the folder %temp%\Enscape\Assets and restart Enscape. This will trigger a re-download of the assets.
You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\
Please allow us to apologize for any inconvenience this has caused!
JSC This is a currently known issue, which we have as of yet not been able to reproduce ourselves. Could you please let me know if only the preview runs backwards, or if when you fully export the video, that runs backwards as well?
Would you please be so kind as to send us an error report as described here as well, and include a link to this forum thread? Thanks so much in advance!
Hello Lissetmymy! Please contact student@enscape3d.com and our student support team will assist you.
jtubb Sure, you can also find the folder via this path:
C:\Users\%username%\AppData\Local\Temp\Enscape - there should be a folder at this location named "Assets". Deleting this folder will trigger a new download of the Asset Library.
UPDATE - Our developers have advised that this issue should be resolved for many users - for the fix to take effect, please trigger a new download of the Asset Library by deleting the following folder:
%temp%\Enscape\Assets
This should trigger a download of the correct geometry. The Enscape renderer needs to be restarted for this fix to work.
Please let us know if this does not resolve the issue for you!
Hi Fiat500! At this time we are only able to provide wind animation for our Enscape Assets.
Ranjit I have checked and it looks like our Licensing team has already been in touch with you regarding this issue. If you still need help, don't hesitate to let us know!
jan1 Would you be able to provide a screenshot as an example? Do you have emissive materials applied in your interior scene? Emissive materials can be noisy and cause an effect known as fireflies. If you encounter this effect, increase the size of the emissive area or decrease the brightness of your emissive surface.
Hi Jlianh04! Please be so kind as to send an email to student@enscape3d.com regarding this issue and we will be happy to assist. Thanks!
Cheffey I hope your issue has been resolved in the meantime via email - if not, please let me know!
Hi CMD2015 - welcome to our forum! Would you please be so kind as to send us your logfiles via the Feedback button? Then we can take a look at what may have caused the crash. Thanks in advance!
MKaufman02 Thanks for your reply! Could you share a screenshot of the area you are generally trying to light up, so I can get a better idea of what you are trying to achieve? Thanks in advance!
ermalbucinca Could you please make sure you are using our Preview version? (Where can I get the Enscape preview?). The Preview version supports ArchiCAD 24; the latest full release does not yet support it.
milos.komlenic and DeKoetsier I've added your upvotes to the feature request 
Tomasz Drgas: We don't yet support colored/diffused light through colored glass, nor colored shadows yet, I'm afraid. However, it is something that is on our agenda, and I have upvoted the existing feature request on your behalf.
JohnB We've recorded your upvote
Ollyt I'm very sorry to hear about this issue! I wonder if you could briefly send us the logfiles from your machine? Then we will escalate the case to our development team for a closer look. Could you let me know if this only occurs when the Enscape window is open, or if it occurs even when the Enscape window is closed? Do you have any other Enscape menus open when it happens (i.e. General Settings, Visual Settings, Asset Library, etc)?
about the one where you run it with the PC and the wireless Quest, can you do that with the exe standalone or du jo need to do it through sketchup and Enscape?
Maarsso You can do this with either an EXE or with SketchUp/Enscape, since with this method you are just streaming your PC into the Oculus. Check out this post for more specific information.
LEGOsketcher Meeting functionality/ multiplayer VR sessions are generally on our development agenda as feature requests, and we are very aware of the high interest in these. At this point I couldn't say more than that it is on our radar and we are evaluating the feature. But I have upvoted the feature request for this on your behalf.
Paul Russam, Demian is out of the office until Tuesday, so I am not certain of the project status, but as soon as he gets back, I will bother him for an update.
