Thanks for the reply but this really needs to be solved. The download process already exists and the models are stored somewhere, in some from of cache I assume, so just build a process that allows that same process to happen on command and store the objects somewhere more permanent.
I love the quality of images that your software creates and the lighting is still miles ahead of the new twinmotion 2020 but if it costs me time ($) to create the scenes because I am waiting for downloading assets then it becomes unsustainable and I will end up having to use one of your competitors products.
There are tons of requests for additional features like BIM data and animations which you could spend hours developing but will still fall way short of what others are offering. Your main feature is a simple system that creates great images. Please focus on the customers who don't want to spend hrs developing a 3D scene. We just want great images of our static models.
You are going to loose customers to the other platforms because they just do the other things better but they still haven't been able to replicate the ease in which your platform creates amazing lighting. The asset library is a feature where you can help with the simplicity and it has been a great addition to your platform but it is severely hampered by this downloading delay. The ability for the user to import their own assets is another area that will help keep customers on board.
Stop chasing the 'BIM data' train and focus on the customers that just want great visuals and help them achieve that easily and quickly. These are the customers that will stick with you. Other platforms are far more advanced in the BIM Data field so let them have it. Don't spend hours developing something that is just a token gesture.
Don't force your customers to look elsewhere because you didn't listen to them.