Posts by jankozerski

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Dear Enscape support,

    From yesterday my whole team have license problem. We have account with 4 floating licenses and non of them are working now. Login is impossible crashing program.

    When I log on website it shows that I have 4 seats till march 2023 but I cant reach them. We reinstalled enscape on each machine but without luck. Please help us as deadline are coming and we cant use software without any reason - all was working perfectly till your yesterday meintiance.


    Best

    Jan

    Dear Enscape Support,

    Since some time we moved whole team to use Enscape on Mac. Apple devices are ours main tool. Unfortunately we are having a lot of troubles and crashing using sketchup 2022 with Enscape for Mac . I noticed that Enscape is freezing during material import or its usually crashing on files bigger then 100 mb. Is there any limit hints why this can happen ? Its is quite difficult to work that way without knowing what is a issue. We are trying to keep files organizes and clean but sometimes of course they are bigger then 100mb. We dont have this issues when we run same file on windows computer.


    Ours basic laptops: MacBook Pro 2022 14/16 inch m1max 32 ram 24/32 graphic cores


    Thank You for any help and feedback. Looking forward for your help !


    All best


    Jan