Posts by vaer0

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Hey all,

    I'm having an issue when trying to load custom assets within Enscape.

    My company has bought a vegetation set from, and have successfully loaded all 257 into the Enscape Library as custom assets:

    But when launching the Enscape render engine we receive the following error message:

    We can view the asset mass, and even place it in Revit/Rhino. But it simply does not appear once placed within Enscape (we can also see a white mass when placing the asset via Enscape, and they appear within Revit/Rhino):

    Can confirm that the default assets that come with Enscape work, so I assume there must be something wrong with the downloaded assets? Just seems strange that we can load and view the previews of all the custom assets within the Enscape Library, and even place their mass.

    Any suggestions?