Posts by Dmitry

Reminder: If you encounter any issues with Enscape or your subscription please reach out to our dedicated support team through the Help Center or by using the Feedback button as detailed here.

    Hello!


    We have network licenses, bought via reseller in the UK. Problem - cannot get to Subscription/Stats page https://my.enscape3d.com/account#!/subscription as being constantly redirected to Account page that asks me to update my payment details. Which is completely irrelevant, as subscription is being paid via invoise.


    Question - how in this situation am I supposed to get to Stats page to see usage of our network licenses? https://my.enscape3d.com/account#!/subscription can not be accessed! :(


    This looks like a genuine mistake and in addition to suggestion Credit/Debit card or PayPal there should be an option "invoice/reseller" that will allow to get through to Subscription page and see Statistics.

    not quite sure about negative comments as to storing too much in the model. Obviously, option to keep externally is good. But in terms of _speed_ - usually it is a question of visible geometry that slows the model down. Not the hidden stuff.

    Would join to request. Would definitely use this with RWP (Trimble Real Works) projects. This will add quite some users from our group of companies.

    For me this will add possibility to view the complete model (with point clouds) in VR and to be able to produce more accurate renderings and videos. Plus adding such pictures to SU Layout. (although, Enscape plug-in for SketchUp Layout is another long-awaited feature :) )


    Suggestion, when you will get to internal discussions of this feature, maybe quite useful to get in touch with https://www.linkedin.com/in/david-burczyk-9696663/ and https://www.linkedin.com/in/jacques-harvent-29774b33/

    we don't have one in our offices to test, but from what we hear from our users, they usually work fine - however, have a lower performance than the card would have when built in natively. We hear a factor of about 80% of the power compared to a natively built in graphics card.

    This is actually a VERY big thing for laptop users. Especially with mobile workstations, like Dell Precision. Realistically, you will not get anything above RTX3000 or RTX4000 (as cost becomes completely unreasonable, and you are limited with Quadro), so external video-card, connected via Thunderbolt 3, even with 20% drop of productivity, becomes a really good option.

    We wanna start with animated vegetation, move to animated people and then also provide the ability to make cars/people for example travel along a pre-defined path, which is kind of the "ultimate" goal in the end

    inside your engine or using something more "standard", e.g. Animator for SketchUp? (just had a worry, than moving too much of a model design out of modelling tool into the rendering plug-in will not be ideal, as will involve duplication, difference in controls, inability to use wider workflows (not particular with animation, but thinking about SU->Layout scenario)

    Thanks, Demian Gutberlet, I thought that this may be the case.


    I understand. Will wait patiently :) As scene transitions and support of basic animation plug-ins like Animator are a key to bring some dynamics and "life" to otherwise great looking Enscape videos. (plus it seems that adding scene transition will not require a major re-work, as it is basically a question of stopping the rendering and refreshing visibility of layers as per SU Scene linked to a keyframe, possibly with an option to add some basic transition effects to a step from one state to another, and continuing rendering with a an updated state of layers. Obviously, adding support of Animator will be more difficult)

    Actually thought this is a missing feature, but on one of recent webinars Kaj confirmed that this should be a bug. So - here is my report.


    Trimble SketchUp Pro 2019 (19.1.174)

    Enscape 2.5.3.0


    I've attached a simplified model to visualise the issue.


    1. Setting up scenes in SU with different visible layers (to demonstrate development of the model)

    2. Adding these scenes as keyframes for the video in Enscape

    In resulting video, layers are visible as per first (active) scene. No changes in their visibility during the video.


    Just to confirm - is this a bug or a missing feature?