Hi guys, for the past year we have been using the Enscape standalone export function a lot for supplying our customers with a model of their project. This feature is one important reason we chose to use Enscape.
But using it for the past year, we get a lot of responses from our clients that they can't use the standalone because it won't start. Of course, we always test the models before sending them, so I assume the problem (in most cases) will be the computer of the client. So we wrote a short tutorial on how to update the drivers for the video card since this will probably solve the problems.
Unfortunately, we noticed that most clients are not skilled enough to do this, think it is too much work or it's too complicated. So, in the end, we always end up sending the less slick web version.
This means that over the past year we can say that we can't use the function because of the requirements of the standalone models.
Is there something you can do to add more support for older drivers/video cards? Because at the moment this is limiting us in the use of the function to the point that we are considering not even using it anymore.