jackychow , so, this behavior is definitely not normal but we have a theory what may cause this:
If you say that once the 5 seats are taken, and a 6th person tries to use Enscape, one of the users using the 5 seats will get "kicked" from the license - but, is there any chance that any of those 5 users are simply restarting Enscape here and there? Because in that case, the floating seat(s) could be taken by anyone using the floating license since the license gets freed up a few minutes after closing Enscape.
Should you not be sure if that is the case, it would be very helpful if the corresponding user(s) which get "kicked" and receive watermarks could send in a feedback report:
Please simply tell that user to include a link to this thread for reference or some other context so that we know from whom the feedback came. Thanks!
The root cause is that the customer's seats are not enough. The customer has added seats and hopes that this problem will not occur again. They have been told that if this problem occurs again, they can click the feedback button. Thank you for your help.