Posts by jackychow

Reminder: If you encounter any issues with Enscape (including installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed here. Thank you for your understanding.

    The root cause is that the customer's seats are not enough. The customer has added seats and hopes that this problem will not occur again. They have been told that if this problem occurs again, they can click the feedback button. Thank you for your help.

    I see. I'll get in contact with licensing to see if they heard about such behavior before.

    When those 5 seats are occupied and someone else, a 6th person tries to startup Enscape, does it work properly though for that user? Or does that user receive watermarks and such? Also, can you perhaps go into detail a bit further regarding "one of those machines can not use" - what kind of behavior do you experience once Enscape cannot be used? Any error message, does it become watermarked, etc?

    The 6th person can use it normally, and "one of those machines can not use" will receive a message: The slot is full, and then it becomes a watermark.

    I'm sorry to hear about that, this issue seems new to me.

    Just to get a clear understanding:

    You have, for example, 5 seats - those 5 seats are occupied and someone else tries to use the floating license, but instead of Enscape starting watermarked for example, all the other machines which are occupying the 5 seats cannot use Enscape anymore? Am I missing something?

    Yes, you are almost there just not all the other machines which are occupying the 5 seats can not use Enscape anymore, just one of those machines can not use.

    One of our customers purchased floating licenses for multiple seats, and recently discovered that when all nodes are in use, if someone else joins, the nodes in use will be occupied and cannot be used normally. What is the solution?


    Enscape V2.7 will include at least one other languages, others will follow. Which language do you need?

    Enscape V2.7 will include Simplified Chinese?


    That's not possible and is the idea of a floating license. Fixed seat means that the license is limited to one physical machine. Floating means one machine simultanously.

    A single serial number can be provided to a new computer by clicking the “Deactivate License” button.Am i right?

    We created an exe file that could run on our computer,but the client's computer can not run.

    "win7 professional 64-bit,NVIDIA Quadro K5200"

    The error message is as follows:

    Problem Event Name: AppCrash

    Application Name: EnscapeClient.exe

    Application Version:

    Application Timestamp: 599c20d6

    Fault Module Name: nvoglv64.DLL

    Fault Module Version:

    Fault Module Timestamp: 55c3e9f4

    Exception Code: c0000005

    Exception Offset: 00000000004feal2

    OS Version: 6.1.7601.

    Locale ID: 2052

    Additional Information 1: 116f

    Additional Information 2: 116f82092310c5b8b532dbd3f4ffda83

    Additional Information 3: fc81

    Additional Information 4: fc817dd49ecbc9299250bcb70774405c

    If there is any ideas to try please feel free to let me know thanks in advance.