Posts by braggkd

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    I was completing renderings up until 9/14. On 9/15 I started getting persistent and constant crashing when trying to open Enscape from my sketchup files. I have seen the posts about Sketchup 23.1 but I have not updated and this issue is happening on both 23.0 and 22.0. I have tried restarting the machine, reinstalling software, and using multiple sketchup files to test from but the outcome is always the same.

    1. Enscape appears to load and start correctly when Sketchup is launched.

    2. After clicking the "Start Enscape" button from the toolbar, it does launch the enscape window.

    3. The loading geometry window pops up but freezes at some point while loading.

    4. The encsape window loads the background but the refresh arrows in the bottom left freeze at the same time the loading geometry bar does.

    5. Nothing else can be done except for force quitting the application and restarting (but the same thing happens every time).

    Any thoughts?