Posts by drawskip

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.

    as per customer support feedback from enscape, it won't work with my new Mac OS

    Hi Skip,

    Thank you for contacting us at Enscape!

    To clarify, it's not that Enscape doesn't support Mac, but that we only support Macs with M1 or M2 cards.

    Unfortunately, we have recently discontinued support for Intel-based Macs due to Apple's depreciation of the graphic cards used in them. This includes Macs running Windows Bootcamp on these machines. We have moved to only supporting Macs with M series chipsets.

    For more information, please refer to our Mac System Requirements.

    Your license can be moved to a supported Mac or to a Windows-based machine that meets our Windows System Requirements, as our licenses work on both Mac and Windows. To do this with a Fixed license, please deactivate it from the machine before switching. This is not necessary for Floating license types.

    Thank you in advance!

    Kind regards,

    Hayley Smith

    Customer Support Representative

    using Mac OS Sonoma and Sketchup 2023, when I tried importing materials (grass and HDMI sky) downloaded from Ambient CG but got a "unable to import material" . couldn't import either. Please advise,

    using Sketchup 2023, on Mac opened enscape and export materials stuck on 50%.

    The tutorials I have watched say nothing of Sketchup 2023. Is that the problem? Will it not work with SU 2023 Sonoma? I just updated this morning. I have rebooted twice. Same problem persists.

    as of this afternoon Oct. 2, the export materials loaded.

    Don't know what happened, just glad it did :thumbsup:

    Im a brand new user (today, Sept 30) and have plenty of questions.

    first is phone support available?

    and what do we do until the material library is available for us Mac users?