Posts by GregLewis

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    New to Enscape and not very savy with computer software & hardware settings, that said...


    I am having problems even getting going with the trial version, first timer. This is the error message;


    Enscape Error: Enscape encountered an error during rendering. It is using your GPU from NVIDIA. Vulkan Error: vk::Device::waitForFences: ErrorDeviceLost at wait for fences.


    I tried it with a simple SketchUp model, only a few scenes, updated my NVIDIA driver, changed the GPU settings to just use NVIDIA with SketchUp.


    Searched the forums, but I must be missing something simple. It can't be this complicated to use a trial version on a simple model, can it?


    Any ideas?


    Thank you!