Posts by Kaj Burival

Hey jagostinhoCT
You can learn about visual settings preset management in current Enscape versions here: https://learn.enscape3d.com/bl…settings-presets/#options

I see, thanks for replying.

One thing - can you please change the setting to PNG and double check the checkbox is not active? If it's active, please disable it, then switch back to JPEG and see if that resolves the issue.

If this doesn't resolve the issue, please send in a error report using the feedback button in the Enscape interface. This way, my colleagues in support will receive valuable log files to analyze your issue further. Thank you in advance!

Hey Travis Duke
Can open the Enscape Visual Settings -> Output tab and tell me what image file format you're exporting the Screenshot in? Is there a chance it's .png and "Apply Alpha Channel" is enabled?

If so, please disable the setting. Does the issue still occur?

Hey juditrjones , welcome to the Enscape forums!
What exactly is the reason you'd like to include skp files in your custom asset library?
Is it to multi-place them more easily? Or is it to show them with less detail in your SketchUp scene?
There's the option to link skp files to placeholder cubes in your scene, are you aware of that? Maybe this helps already?

Hey Pieter , sorry for not getting back to you on this the first time. While this is an issue that product management and development are aware of, I'm afraid there is currently no e.t.a. for a solution that I could share right now.
Although I'm sure I must sound repetitive myself, the only thing we can do at the moment is make sure the priority of this issue is being shared with us using the productboard: https://portal.productboard.co…edback-wanted/submit-idea
I'm sorry there's no other news regarding this right now.

Hey alessandroj !
Thanks for providing an example of your issue. From what I can see, I think two reasons are possible:
a) - You might have the roughness dialed to a low volume and a bump map applied. Therefore the material is very reflective, but only certain parts of it are in an angle that allows you to see the reflection, causing these light sparks.
b) - You might have a depth map applied that is too strong or inverted, causing the material to behave in a weird way.

For further analysis, could you please provide a screenshot of the material in the Enscape material editor? Thank you in advance

Hey ryanfernie
There is no option to remove this watermark. Feel free to create a 360° Panorama or a .EXE Standalone instead - these don't contain a watermark like that.

Hey alessandroj
While you can scale and transform your textures in Revit, creating something like bends and curves, to my knowledge, won't be possible directly in Revit.
Have you considered using 3D models for that and importing them as custom assets?
Here's more info on that: https://learn.enscape3d.com/bl…ebase/custom-asset-lib-2/

Hello gdarch ,

I'm sorry for the issues you are experiencing. The example you shared is something that could very well be caused for example by an outdated graphics card driver.

Please be so kind as to send in some Feedback to our support team, so they can help analyze what exactly is causing your issues.

You can find a description how to share Feedback with us here: https://learn.enscape3d.com/bl…eedback-button-win-rhino/

Thanks for your help! I hope we can solve your issue quickly.

Hey sharpie0319 - first of all thank you so much for your kind words! It's great to hear you like the new Enscape version
If you don't mind, can you please share your idea in our public voting portal, so our responsible team can count your vote?
You can find the portal here: https://portal.productboard.co…edback-wanted/submit-idea
Thank you in advance!

I have reset your activations Pakkarlee . Can you check if it works now?

hey jens.lathouwers , I'm sorry to hear you haven't heard back, yet, after writing to education@chaos.com. Can you send me the email address you have sent your email from via private message so I can check in on your request?

Camille , just like Demian mentioned in his original response, unfortunately there's no guarantee for the fix to work for now. Please try reverting back to Enscape 3.4.4 to upload your Web Standalones, if that's the only version it works with for you - until we release the hotfix.

Hey mikkilake
I'm sorry Enscape is crashing on your side. I just spoke to my colleague Carl and he's going to reach out to you with further steps to troubleshoot this issue.
Your graphics card driver, however, is from March this year. Although I understand it's tedious to install a new driver once in a while, an update even in this short of a timeframe can often make a significant difference if key functions have been added or changed - like with your update to 3.5.

So as a first step to analyzing an issue and rule out certain causes, a graphics card driver update can be a big step towards finding a solution - even if it doesn't fix the issue. I hope this makes it a little clearer. I hope you can find a solution quickly!

Hey joshtays , I'm sorry for the troubles you had to go through there.
I agree, something about the image directory would have been my first guess as well, maybe the directory being inaccessible. About your question there - yes, you can set a default rendering folder without rendering an image.

You can do so in the Visual Settings -> Output tab:

Please, if something like this happens again, make sure to click the Feedback button (as described here) to reach out to our support team and provide us with the log files we need to investigate this kind of issue. Thank you in advance! For now, I hope this issue doesn't occur anymore.

I'm sorry to hear that didn't fix the problem for you, jaias92
As my colleague Demian asked above, is there any chance for you to share the project with us so we can try to recreate the behavior on our end?

Hello jaias92, please feel free to test the latest version, 3.5.1, which was released on Wednesday. Can you give us an update if that resolves the issue?

Hey Sarah Amos - Thank you for reaching out!
Regarding your case, I just spoke to my colleague Daniel. He just sent you a response to your ticket containing further steps for you to take to help us solve this issue.

Currently there is no version history available for the Mac version of Enscape - we're actively working to provide this in the future though.

Hey DF DESIGN ! Thank you for your feedback! If you don't mind, please take a moment to forward your feature request for a transparent video option directly to our team using the Enscape Product Board: https://portal.productboard.co…s/19-released/submit-idea

Thank you in advance!

Hello IDESIGN !

Welcome to Enscape
You should have received your license key via email (the email address you've entered when purchasing the license key).

If it seems like you didn't get an email, can you please check your spam folder? Let me know if you still can't find it