Do you have a 3D View in your Revit scene?
Posts by Kaj Burival
Reminder: If you encounter any issues with Enscape or your subscription please reach out to our dedicated support team through the Help Center or by using the Feedback button as detailed here.
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This seems like there are assets in this project that can't be found on this computer.
1.) Is the "Offline Asset Library" checkbox checked in the bottom right of the asset library? If so, uncheck it. Maybe it's new assets that are missing
2.) Are you using Custom Assets that maybe aren't found on this computer?
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Hey sgreen_HA , are you rendering exactly the same scene with the same settings on both machines? You're comparing textures and high poly assets - maybe interesting for you to know, textures actually take up more space on the graphics card RAM than models. So if you were using lower resolution textures before, but are using higher resolution textures now this can very well make a big difference for your graphics card.
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Hey adcdesign ,
please make sure to reach out to our licensing team about this if you haven't done so, yet.
You can do so by choosing "Submit a request" at the top of this page: https://support.enscape3d.com/hc/en-us/
Looking for your machine fingerprint, I couldn't find any connected license I'm afraid. Maybe you didn't copy it entirely? -
Hey MacEmporium ,
Can you see if the steps detailed in this knowledgebase article work for you to uninstall Enscape?
https://learn.enscape3d.com/bl…/getstarted-macos/#removeIf you want to restart your trial, feel free to reach out to us and we'll be able to help.
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We can provide you with the previous version for your Intel-based Mac. While this older version can provide a temporary solution, it's crucial to note that we no longer actively support it. Using this older version may result in compatibility and performance issues, and our ability to provide assistance will be limited due to the discontinuation of support. Additionally, staying on the older version means that you will not have access to new features we will add in future releases.
We strongly recommend considering the possibility of upgrading your hardware to one powered by an M1, M2 or M3 chip. This step will not only provide you with the best experience using the latest Enscape features but also ensure the longevity of your workflow in a constantly evolving technology landscape.
If you would like to continue using our older, unsupported Mac version on your Intel-chipped Mac, you can download it here: https://we.tl/t-LGDq63ozR1
To first remove Enscape 2 from your Mac, please follow the directions in this Knowledgebase article.
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Hey ssalem, thank you for your response. I want to briefly highlight here that after checking the case numbers you provided, none of your requests seem to be older than Monday, a day before you reached out here. The case you mentioned was closed was closed because your various messages were merged into one case. Your case is still being processed by the team and they'll make sure to get back to you as soon as possible.
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We can provide you with the previous version for your Intel-based Mac. While this older version can provide a temporary solution, it's crucial to note that we no longer actively support it. Using this older version may result in compatibility and performance issues, and our ability to provide assistance will be limited due to the discontinuation of support. Additionally, staying on the older version means that you will not have access to new features we will add in future releases.
We strongly recommend considering the possibility of upgrading your hardware to one powered by an M1, M2 or M3 chip. This step will not only provide you with the best experience using the latest Enscape features but also ensure the longevity of your workflow in a constantly evolving technology landscape.
If you would like to continue using our older, unsupported Mac version on your Intel-chipped Mac, you can download it here: https://we.tl/t-LGDq63ozR1
To first remove Enscape 2 from your Mac, please follow the directions in this Knowledgebase article.
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Hey Rob L , thank you for your contribution! As a first step, if you haven't already seen the post my colleague Shivani Moray posted right after yours - it sounds like you have excellent feedback for the Enscape User Survey on this topic! Please make sure to participate, this is really valuable for us. Thank you!
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hey nallely castro ,
the license code you shared belongs to a trial license that ran out in 2020. If you have a valid Enscape license, please make sure you've entered it correctly as described here: https://learn.enscape3d.com/bl…dgebase/activate_license/
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Hey LizWallace
I'm sorry to hear about these issues. If you haven't done so, yet, please make sure to reach out to our licensing team by clicking "Submit a Request" at the top of this page: https://support.enscape3d.com/hc/en-us/
That's the quickest way to get in touch with the licensing team. Thank you! -
Hey nheiner ,
welcome to the forums!
That sounds really interesting. Are you modeling the chair entirely in Revit or did you import the base model from an external source?
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Hey ssalem , I'm very sorry to hear about this issue. You should definitely have received a response from our team, or, if the case was closed automatically, at least from the system.
Did you check your spam folder? If you did and the responses don't appear there, can you please PM me with the email address you've used to get in contact so I can look up your case? -
Hey fadhilma , please reach out to our licensing support team regarding this issue. You can do so by selecting "Submit a request" at the top of this page: https://support.enscape3d.com/hc/en-us/
This should be the fastest way to solve the issue. Good luck with your final project!
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Hey 4ndyvan , please get in contact with the support team as described in this knowledge base article: https://learn.enscape3d.com/bl…back-button-mac-sketchup/
They'll help you identify the issue as quickly as possible.
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Hey studiotetris , please send us log files as described here, so we can analyze the possible cause of this issue: https://learn.enscape3d.com/bl…eedback-button-win-rhino/
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Hey Tomas Cristofolini , please send us log files as described here, so we can analyze the possible cause of this issue: https://learn.enscape3d.com/bl…eedback-button-win-revit/
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Ha! You in turn helped me as well - the Desktop shows black for me as well in VR. I just opened individual windows (Chrome in that case), those could be displayed just fine. Anyways, great to explore together
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Hey RebeccaS , welcome to the Enscape forum!
May I ask, have you already reached out to our licensing support team regarding this? You can do so by selecting "Submit a request" at the top of this page: https://support.enscape3d.com/hc/en-us/
This should be the fastest way to solve the issue.
I can see that your student license, connected to the email you shared, is indeed disabled. But maybe your university has a separate license that they intended to share with you - the licensing support team should be able to assist you clarifying the matter. I hope it can get resolved quickly!