Posts by Kaj Burival

Hey Ted!
Thank you for sharing this observation - indeed, there is no option to select the SketchUp version when saving out a component as external model for Enscape. At this point, I'm not sure if this is a limitation of the workflow itself - I can only ask you to please contribute your request as well as a short description why it's useful to you in our public product board: https://portal.productboard.co…bs/17-under-consideration
Thank you in advance! Please let me know if you have any questions about this.

Hello both of you! I'm sorry for the inconveniences. EYRC , I assume you've already submitted a request through our Help Portal: https://support.enscape3d.com/hc/en-us/
Our licensing team will respond to you as soon as possible.
  john li please do the same so the colleagues can reset your license. Thank you for your understanding.

Hey arcitek

Please reply to your email contact and inform them it didn't work. I'm sure they'll be able to help you, just have a little patience. Thank you!

Hello Nicolas

Thank you for reporting this issue, I'm sorry to hear you're experiencing this and didn't before. Unfortunately, we can't actively support the Meta Quest 1 or Quest 2 headsets at this moment, but you may be interested in trying our latest preview release - you can download it here: https://enscape3d.com/preview/

There is a chance it may fix your problem.

Hey arcitek , sorry to hear about your troubles.
To get help in this matter as soon as possible, if you haven't done so, please make sure to "submit a request" in the top right corner of this page: https://support.enscape3d.com/hc/en-us/

That way it will be brought up to the right colleagues without delay.

Hey mikkilake ! If you've sent us log files before (as my colleague Demian wrote, we need those to even begin investigating what's not working for you), I'm sure you've received a response. Did you check your spam folder yet?
If you can't find it, please feel free to write me your email address in a private message and I'll check what happened

Are you using AirLink by any chance? If so, you absolutely NEED to have your computer connected to a Wifi6 capable router via LAN cable, otherwise the quality will always be horrible.

Hello Woon interieurontwerp ,
The rectangular light emits light from a single point in the middle of the surface. If you'd like to share any requests to change this behavior, please feel free to do so in our online portal right here:
https://portal.productboard.co…bs/17-under-consideration
For your usecase, have you considered just using a line light instead?

Hey Exhayate

Thank you for your contribution! Please forward your feedback directly to our product management team. You can do so using this web portal: https://portal.productboard.co…bs/17-under-consideration

Thank you in advance!

Hey Toscano

The only way to do that is by naming the views you select for the batch render process accordingly. If you have further ideas for a more detailed naming system, please feel free to share them directly with our product management team here:

https://portal.productboard.co…bs/17-under-consideration

Thank you!

Hey Macker

Thank you for your contribution! Please forward your idea directly to our product management team using our online voting portal - you can access it here: https://portal.productboard.co…bs/17-under-consideration
Thanks!

Hey dvsone1440 ,

please send us feedback so our support team can investigate the issue. You can do this as described in this knowledgebase article:
https://learn.enscape3d.com/bl…back-button-win-sketchup/

Thank you!

Hey suguru

Thanks for the catch! We've forwarded this to the devs, it should be fixed some time in the future

I've checked the previous version of your post - is there any chance for you to share the project file with us so we can investigate? I'm happy to help you how to share it if needed. Just let me know.

Hey asumner - I'm confused. Would you mind clarifying?

Hey SUPERMANWITHATAN , welcome to the forums!
There is a number of settings that may affect your image that are not being saved into a Visual Settings preset file, for example the General Settings - Hardware Features

Perhaps some of these are on on one machine and off on the other?

Hey cholden424

Thank you for reaching out about this.

Indeed, Enscape users may currently encounter issues when working simultaneously in work-shared CAD models; collaborating on CAD files (currently Revit and Rhino) will lead to syncs for all active users on a model. For instance, if a user wants to change a Visual Settings Preset in the Central File, they are unable to do so until all of the active users in the project have synced their model first. Please note that this issue is not confined to changing Settings Presets - it can occur with any Enscape-related change, though in user reports most widely affects work with Settings Presets.

The issue is closely tied to how Revit works when multiple people are working on the same project. Autodesk currently does not offer any functionality to share other files to collaborate on, besides the project file itself. Because there is no proper mechanism in Revit for checking files in or out, changing anything from Enscape can cause issues in Revit. There is currently no good way (on the Revit side) to auto-sync or merge these data sets across users. As this issue is not just tied to the behavior of Enscape, potential solutions on our end are not obvious. We are currently investigating different approaches. But none of them seem to solve all the facets of the problem. In the worst case, they might even influence all other users negatively. That is why we are currently weighing up all possibilities. If we find a solution that would be suitable in the coming weeks, a (partial) fix could be provided in the second half of 2023.

For now, as a short-term solution, the only way to reduce the frequency of this particular issue is to use or change Visual Settings Presets as infrequently as possible, work on a local copy of the model or revert back to Enscape 2.9. If you’d like to continue working as is, communicating any Visual Settings Preset changes upfront with the team can help ensure a proper workflow as well.

I'm sorry there is no more immediate solution to this issue.

hey alexromrom , welcome to the forums!

I have not been able to reproduce the issue you reported with your texture, even with the strength set all the way up to 1000.

As a first step, this sounds to me like you should update your graphics card driver. If this doesn't help, please send us feedback as described in this knowledgebase article: https://enscape3d.com/communit…eedback-button-win-revit/

Our support team will help you take the next steps from there!

Hey Vida , sorry to hear about this issue.
If you still want to upgrade to Enscape 3.4 again, maybe you can share a screenshot of the message you've received regarding assets? Maybe there's a chance it can lead us to a solution for you. If you do so, please also send us feedback as Rick described so we can investigate the issue further. Thank you!

Hey Ted!
Valid question indeed, and I'm sorry to hear you're running into that issue.

Just to point out this - SU 2018 is no longer officially supported with Enscape 3.4:

I assume you have your reasons not to upgrade SketchUp, am I right? I tested the behavior with SketchUp 21 and it worked fine..