Hey Joe, can you please send us Feedback, including a short description like what you wrote here?
If your feedback goes through (so you're not behind a firewall) we'll need to look into your log files to figure out what's wrong.
Posts by Kaj Burival
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O que outras pessoas estão dizendo
fiz esse processo naõ funcionou.
I'm sorry to hear that, Thaylana. You did uninstall Enscape, restart your computer, and install it again and the same error message occurs?
Can you check if the folder mentioned in your error message is there at all?Can you please send us feedback with a short description, as described here? Thank you in advance
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Este erro esta aparecendo e ja desinstalei e instalei muitas vezes, minha placa de video é AMD, esta com os drives certos.
Por favor alguém pode ajudar!
Hey Gabriella,
Please use the Feedback button (as described here) to send in an error report. This contains log files our support agents can use to determine exactly what's the issue on your computer and come up with steps how to solve it. Thank you!
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Hello, i have trouble cause i must to erase everything from my computer due to a virus and enscape doesnt recognice this advice as that one so says to me i am using my license in more than one device, what can i do for that?
Hey, sorry for the late reply - I hope you have contacted our supportteam in the meantime (as described here) and received help.
We can of course reset the activations on your license key. Simply send us a message to support@enscape3d.com or use the feedback button, and either tell us the email address you've used to obtain the license key, or the license key itself and we'll set it back for you.
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Honestly just an incredibly impressive job.
Can't wait to throw my ZBrush models straight into Unreal 
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Hey Everyone,
sorry for the delay in this.
To render a panorama, you have to be in Perspective View in Enscape. Should you be in 2-Point-Perspective or Orthographic View, the resulting panorama would either be distorted, or not possible at all since the Ortho Camera is infinitely far away.
So, whoever experiences this problem, can you please check you are in Perspective View in Enscape?
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Hi Tracy,
So, this depends on whether the resolution and the distance from the camera actually allow the grass blades to be displayed in full, more precisely if the width of a grass blade is bigger than 1, 2, 3 pixels.
The first image, the full scale one you've shared has a resolution of only 1612 x 894 pixels, the second one is just 653 x 420.
If you zoom in to a picture, of course the pixels will just be scaled up and look washed out. Do you have a chance to share the full-HD image with us to compare?
To increase the resolution, of course you can always go to the Visual Settings -> Capture tab and increase it to a higher value.
For a sharp image, you can additionally dial down the Bloom value in the Visual Settings -> Image tab. It's default setting of 15% does add a little washed-out effect to simulate a camera lens. Does this help?
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Hey Gadget, just a quick question: have you tried dialing up the fog height, as well? By default, the fog layer indeed is quite thin, but the effect gets a lot stronger by maximizing the height.
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Hi Craig_Stack , welcome to our forums! I'm sorry to hear about these inconveniences.
I discussed this case another time with our developers. Could I ask you, Craig_Stack Wade Stephens and Anailton Simiao to please send us in Feedback using the feedback button and leave me a note once you've done so? Ideally, please add your username to the feedback description, so we can connect the data to this forum thread?
We would like to have a closer look into this, as we suspect there might be some driver issues at work here as well.
Thank you in advance!
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Hey Anailton Simiao and Wade Stephens , this is being caused by an RTX Out-Of-Memory-Issue.
It seems that unfortunately your scene is making your graphics card running out of VRAM. You should be able to quickly prevent this by disabling RTX mode in your Enscape General Settings -> Performance -> Disable the RTX Option.
Please let me know in case this doesn't resolve the issue!
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To me this looks like the rendering was created in orthographic view.. isn't it?
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Agreed, but in the same way we’d also never use Navis for anything visual, I’d never use Enscape for “BIM”. You can’t select objects in Enscape can you? So essentially it’s just a list of what’s in the model - I already have that in Revit. I’m genuinely curious what the workflow is that it’s supposed to support?
Not correct, you can click objects in BIM mode to show their data. Just press B to enable BIM mode - boom, everything's clickable.
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Revit 2019 / Enscape 2.7
Since the update Enscape won´t start anymore. It stucks loading. Help
sorry for the inconveniences. Everybody who's experiencing issues with Enscape not loading properly, can you please check this post?
Please let me know if that helped!
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How about that smoke? Is it a plane with a transparency texture? Or did you import a ton of particles as geometry in SketchUp?
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... well it's been time for a new desktop wallpaper anyways
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Hey Vincent , try our latest preview
It's just been added. -
Thank you theredmage , I have filed your feedback!
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Honestly, I'm running this very project fluently on an Oculus Rift on a GTX 1080. Just for context. The Oculus Rift of course has a lower resolution compared to the HTC Vive Pro.
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Hey josephkim626 , thank you for your feedback!
I have filed your remark on WASD vs arrow keys for product management, I totally agree.
I've checked and when the "Show On-Screen Help" setting is enabled, the interface shows in the web standalone, and when it's disabled, it does not.
Do you say you would prefer a separate setting for this HUD just for the web standalone? Or did I get something wrong?
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Demian Gutberlet I have filed the bug with the video found here 2.7.0-preview.2+16182 - Linking Visual Settings to CAD Views
You might still want to look into that conversations cap..