Posts by Richmond

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Hi, we want to evaluate Enscape for our consultancy.

    We downloaded the free trial and ran the .msi, but the installation only provided a folder with a subfolder called "settings" that has no contents.

    So there is not an app to open.
    We have uninstalled and reinstalled a number of times,

    We disabled the AV software (trend Micro).

    The .msi version is 2.6.2+15363

    We run windows 10, the host programs are Revit 2018, 2019.

    Any advice would be much appreciated,

    Many thanks,


    Schuler Shook Theatre / AV / Lighting Consultants