Posts by vistatang

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    I have NVIDIA graphic card, and I have sent you the logfiles as requested! Thanks a lot!

    Hey guys,


    My Enscape has beeing crashing my Rhino 6 ever since 2.6 update! What do I do now?! Below are two logs from different crashes. At the loading screen, and after the crash I'll have to restart the computer to reopen Rhino 6 again, otherwise it would not open.



    2020.02.04 21:43:17.281 -05:00 [1] | INFO | Rhino plugin starting...

    2020.02.04 21:43:17.290 -05:00 [1] | INFO | Enscape directory: C:\Users\vista\AppData\Local\Enscape

    2020.02.04 21:43:17.295 -05:00 [1] | INFO | Enscape version: 2.5.3.0-gb04ccb2

    2020.02.04 21:43:17.297 -05:00 [1] | INFO | Rhino version: Rhino 6 SR 19 (6.19.19295.1001)

    2020.02.04 21:43:18.855 -05:00 [7] | INFO | Load Enscape version string from https://api2.enscape3d.com/v2/Release/versions/rhino/latest ...

    2020.02.04 21:43:18.905 -05:00 [1] | INFO | Rhino plugin started.

    2020.02.04 21:43:19.087 -05:00 [7] | INFO | ... finished loading version - elapsed: 230ms

    2020.02.04 21:44:31.865 -05:00 [1] | INFO | Shutting down Rhino plugin

    2020.02.04 21:44:33.027 -05:00 [1] | WARN | CaptureVersion - Version string not valid: 'Version unknown because Enscape is not running'



    also this



    2020.02.06 21:59:31.967 -05:00 [1] | INFO | Rhino plugin starting...

    2020.02.06 21:59:31.977 -05:00 [1] | INFO | Enscape directory: C:\Users\vista\AppData\Local\Programs\Enscape

    2020.02.06 21:59:31.980 -05:00 [1] | INFO | Enscape version: 2.6.2+15363

    2020.02.06 21:59:31.986 -05:00 [1] | INFO | Renderer version: 2.6.2.14-g6f91b68

    2020.02.06 21:59:31.988 -05:00 [1] | INFO | Rhino version: Rhino 6 SR 19 (6.19.19295.1001)

    2020.02.06 21:59:33.821 -05:00 [1] | INFO | Rhino plugin started.

    2020.02.06 21:59:50.712 -05:00 [1] | INFO | Start Enscape ...

    2020.02.06 21:59:50.916 -05:00 [13] | INFO | Starting Enscape

    2020.02.06 21:59:53.434 -05:00 [13] | INFO | Enscape started - elapsed: 2517ms