Posts by jessemina

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Hi,


    I am having an issue with Enscape crashing upon opening.

    When I open Enscape, it gives this message:


    Error starting Enscape

    Enscape exited unexpectedly. Please restart Archicad. We are sorry for the inconvenience. We are eager to fix the problem you've encountered, so please send us an error report. Your feedback includes the Enscape log files. This helps us to fix the problem sooner!


    This is a problem in itself and I cannot send feedback logs - the app tells me that my computer has no internet connection which is why the feedback log can't be sent.


    Does anyone know how to fix this ?


    Thank you.