Posts by Rick Marx

Hi erikaaguilar , Hansol Kim , RUBEN DARIO S

Welcome to our forum.

I have reset your licenses, you should have no issue reactivating it.

To avoid having to wait for us next time you change computers or reset your machine for example, simply remove your activation beforehand as seen here.

Hi Areeba F

For educational renewals, please contact our educational department at educational@enscape3d.com

Hi nulqy

As seen in the message, in such cases please contact our licensing department.

However, if you have a student license, then you don't have an account.

Hi shisira

Welcome to our forum.

If you have already used our trial, and your educational license isn't valid anymore, then I would refer you to our pricing page here.

Hi @ neens2 and vincent lloyd

Welcome to our forum!

I have reset your licenses, you should have no issue re-activating it.

Hi Jonathan M

Please also forward this feedback to our product management team directly as seen in our post here.

Hi Jonathan M

Please also forward this feedback to our product management team directly as seen in our post here.

erikaaguilar

You can send me a DM now in case my colleague hasn't had time to help you yet, or you can simply post in the thread here.

Hi sydneeengelbrecht , CarlosGarciaG and Alejandro Nuno

Welcome to our forum.

I have reset your licenses.

In case you reset or change your machine, you can always simply deactivate your license beforehand as seen here.

Hi yara barake

I was only able to find a recent contact from you in our system under your email address.

In any case, it is now with my colleagues in our educational department who will get back to you.

Hi nestingmaterial

I have reset your license, you should have no issues activating it again.

Hi Matthew Breau

Hoping that will already resolve the issue for you indeed.

Informing with the McNeel team regarding this or possibilities is also a good idea indeed, perhaps this can be solved that way as well.

Would be interested to their reply should you contact them.

Hi Gaurav Raghuwanshi

Welcome to our forum!

I see you already used a trial in 2020, nonetheless, we have given you a new trial for 14 days.

Hi loque75

I have reset your license once more.

GabrielND1

Please don't post your license key in a public forum, I was not able to find an account connected to your email.

Please send me your registered email address or license key in a DM.

Bezulskaanna

I was not able to find a license attached to that email address, alternatively you can send me a DM with your license key as well.

colin mcaleer

Thanks for letting me know, these were sent to the correct email addresses, no problem.

I have reset your license, you should have no issue re-activating it.

erikaaguilar

Please post in this thread before contacting us in a direct message so we can all help you with any issues.

As someone may not be active for a day, for example, this will reduce any delays for you.

Hi loque75

It seems one of my colleagues has already reset your license.

Hi AndrewM_64

Perhaps a video from Phil Read is helpful here, you can find it in the post here.

Additionally, you can also simply create an extra keyframe at the end, you can then adjust the total length better with this 2nd to last keyframe by timestamping it.

I know this isn't an ideal solution, you can now also forward any feedback directly to our product management team as seen in our thread here.

Hi Matthew Breau , Ben Peake , ian.atkins and Phil Read

Thank you for your patience regarding this topic, and apologies for our late reply.

Currently, we do not support Rhino inside Revit.

The error message occurs because when Rhino is started from within Revit, it tries to initialize Enscape in the same process again which is expected to fail.

After pressing "OK" in the error message, Enscape should work as expected (in Revit, not in Rhino).

Our policy is to fix bugs for Enscape in Revit that are caused by that, but the error message is expected and there are currently no plans to support Enscape in Rhino when started from within Revit.

This error didn't occur in our 3.0.2 version, but without having tested it, it might have caused even more issues during usage of Enscape in Revit.

Additionally, if you don't want to use Enscape in Rhino at all, you could install Enscape only for Revit. Then the error message shouldn't appear.

You can forward your feedback directly with our product management team here however. Simply click the "Submit Idea" button at the top right, and enter your feature request there.

In the Portal, you can also see which features are currently being developed, and vote on features we are currently considering. For a more detailed overview, check out this post in our Forum.

ldd1899

Welcome to our forum.

I see my colleague has already reset your license.

Larchale

I don't see a current activation on your license, perhaps one of my colleague's has already reset this as well for you.

Hi sonyjawz

Welcome to our forum!

I believe I have responded to your ticket earlier today, I am however not able to find a license connected to your email address.

If I haven't replied to you, then please send me your registered email address for the license, or the license key via a DM so I can reset it for you.

Hi FerRuiz

Welcome to you as well!

Please either translate your message, or if you are unsure, please add an English translation along with your message as well as we are an English based forum.

From what I understand you have formatted your machine and now the license isn't working anymore.

In case you want to format or re-install your machine, then always remove the license beforehand to prevent this issue, you can find how to deactivate your license here.

I was not able to find a license connected to lcardonad@miumg.edu.gt, please send me a DM as well with your license key in that case.

Hi JL63

Please download and install our latest release as found here.

You can then enable the Enscape toolbar in Revit 2021 as seen here.

You can then find the 'Machine Fingerprint' in the License section as seen in our article here, please copy that line and post it here.

We can then give you a new trial.

Hi baltin

Apologies for the late reply.

Students don't have accounts as this is mainly used for invoices.

In case you haven't contacted us through any other channels yet, and this is still an issue for you, could you send me your license key in a DM so I can reset it for you.

Hi Leo4su

You can now forward your request directly to our product managers as seen in our post here.

Thank you for the feedback!

Hi Hagechan

As this is a 3.0 thread, I sent the location for the Machine Fingerprint from that version.

The 3.3 location has changed indeed.

However, this machine fingerprint does not seem to exist either, can you send us a feedback report via the Enscape Feedback Button.

You can add my name and a link to this thread in the description for reference.

He Element and EGIE

Thank you for the feedback.

In case you haven't done so already, please also add this request in our Public Voting Portal as seen here.

Hi Abu

You can find more information on the Geometry Update Setting in our Knowledgebase here.