Hi hannahoc
Welcome to our forum!
Sorry to hear you are having issues as well with this.
Could you verify you have checked your spam folder as it may have ended up there.
Additionally, in case you haven't done so already, please follow the advice of Demian so we can help you further by contacting us at support@enscape3d.com
Hi Jonnyfoster
Welcome to our forum!
First off, could you tell me where you read on our site that we recommend " to get the latest possible model for MacBook Pro"?
As we don't officially support Mac at this moment, and Enscape can only run through Bootcamp as seen on our System Requirements page.
Additionally, the newer Mac's with an M1 chipset are unable to run Enscape at all, due to Apple having pulled Bootcamp support for these M1 chipsets and Parallels / VMware Fusion is not yet supporting OpenGL4.4, which Enscape requires to run.
And with download in "downloads at speeds of 2.5GHz or more" I assume you mean run?
Everything up from a Intel i5 as CPU and 4-8 GB of RAM is usually more than sufficient enough, though if you plan on using Enscape with Revit, please also check out their system recommendations for the amount of RAM required. In general regarding CPU and RAM, Enscape’s bottleneck is usually the graphics card (GPU). If the CPU and RAM is sufficient to load your projects in Revit without problems, it should be enough for Enscape.
I can imagine this is problematic.
I have just tested this on a small scale in our latest release.
Could you verify that your Wind Intensity setting is set to 0% in the Atmosphere tab in the Visual Settings?
As I only had this same effect when I left the Wind Intensity on, which with every render will influence the clouds slightly as well.
Hello kaiape
Welcome to our forum.
Please make sure your graphics card is up to date, as this may also sometimes cause this kind of behavior.
If that doesn't help, to see if this is a visual settings issue you can always try if resetting them to default as seen here resolves this.
Otherwise, are you able to share the model with me to test this locally?
You can simply send a WeTransfer link to me via a DM and I will check it out.
We have just released our 3.0.2 version with Revit 2022 support.
More information on the release can be found here on our release post.
Hi jarrodstaggs
Could you try if uninstalling Enscape, rebooting your machine, and re-installing our latest release for 'all users' as seen here resolves this issue.
If not, please send in feedback via the Enscape Feedback Button so we can further investigate this.
Please also add a link to this thread in the description.
Yes, can see them now, I will remove your other thread in that case.
And welcome again!
Welcome to our forum!
Please communicate on the forum in English, or use a translator if necessary.
xin chào!
Tôi đã mua key bản quyền và gặp vấn đề về khi cố gắng đăng nhập, tôi có thể tìm sự trợ giúp để mở khóa ở đâu?
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Hi! I purchased a license key and have trouble trying to login, where can I get help to unlock it?
Could you describe what issue you are having, or what error message you receive when trying to apply the license?
If there is any sensitive information, please don't share this publicly of course, you can send me a DM or contact us at support@enscape3d.com
Hi florianr
Apologies for the late reply.
We are in the process of completely reworking our space mouse integration so it will be more stable, this is planned for our 3.2 release.
I'm sorry to hear about this experience.
We are always working on expanding our asset library and will forward this to our 3D artists for consideration.
Hi gemyerst
I see your license has been renewed yesterday.
As Demian said, please contact educational@enscape3d.com in such cases.
Hi vanehu
The reason you could not log into the License Center is that students do not have accounts there; this is only for our paying customers.
The License Center is mainly used for keeping track of invoices and payment methods, neither of which students have.
I have renewed your license, if you need a renewal in the future you can simply email us at educational@enscape3d.com
