Posts by Rick Marx

    Hi Agdjdoel


    Welcome to our forum.


    You can see in our article here how the timeline should look like, and how to use the video editor.


    You can indeed use the plus key on the right side of the bar, or use the 'K' key to add a keyframe.


    If this is not the case for you, can you try a clean installation as follows:

    - Navigate to Add/Remove programs in Windows.

    - Uninstall Enscape by using the 'Uninstall' button

    - Following the completion of the uninstall, please delete the following directories:

    C:\Users\%USERNAME%\AppData\Roaming\Enscape

    C:\Users\%USERNAME%\AppData\Local\Enscape

    C:\Program Files\Enscape


    Then, reboot your machine, and re-install our latest release as found here once more, this time for "all users" as seen here.

    If that doesn't resolve the issue, please send me a feedback report including the log files as seen here, and add your email address in the feedback report as well, so we may connect the provided data to this ticket.


    Please also add a link to this thread for context.

    Hi jmariano


    In the title you mention Panorama export, but an XML file should only be for the video path to be saved.


    Nonetheless, when I'm saving either of these, a 'Save to..' explorer window pops up.


    Could you add some screenshots for clarity to see where this is happening for you?

    As Phil mentioned, does temporarily disabling or remove any other plug-ins resolve this for you?


    If so, please let us know and send us a feedback report including the log files as seen here.


    Please also add a link to this thread in the description for context.


    Thank you in advance!

    Hi KeaMerin


    Welcome to our forum.


    We do not process educational license support in the forum anymore, please contact our educational department as seen in Demian's post here regarding the license issue.


    The limitations on our trial are:


    • The Standalone Executable Export and Web Standalone Export functions are unavailable
    • You can not use the Customization options found in our General Settings

    • A watermark will be applied to any Render and our Video Export function


    I can extend your trial by 14 days so you have some additional time to sort the issue out, for that, I would need your machine fingerprint which you can find under the About button, and then selecting Manage License as seen here.

    Hi ando


    Welcome to our forum.


    Did you send us a feedback report perhaps? As we send out auto-replies to those indeed, simply responding once more should get you in touch with an agent then.


    If you haven't already, however, I would advise contacting our licensing department at licensing@enscape3d.com.


    In case you have, could you give me your case number so I can see what happened here?

    Hi Yana and Shaun


    Thank you for following up.


    Do you have any other extensions installed, and could you try if disabling all besides the native SketchUp ones and Enscape resolves this?


    If so, can you one by one re-enable them and let us know which extension causes this on your end?

    Please also send me a feedback report including the log files and add a link to this thread and my name in the description for context.

    Dear Forum Community,


    We've just released the latest Enscape v3.5 Preview - Version 7.


    UPDATED:


    Updated VR implementation with new controller models


    We’ve updated our VR implementation and are now shipping overhauled controller models for the most commonly used headsets.



    If you wish to get a full overview of what's been added with Enscape 3.5 Preview 6 and full releases prior, check out this release/preview notes gathering thread here.


    Please note: Preview versions are not production-proven, so be aware that there can be issues, and please report any of them back to us either on this thread or via the normal support channels. Doing so will help us with providing an even more stable and reliable product in the future.

    Hi geofuru


    Welcome to our forum.


    I would advise to share your feedback directly with our product management team here. Simply click the "Submit Idea" button at the top right, and enter your feature request/asset request there.


    In the Portal, you can also see which features are currently being developed, and vote on features we are considering. For a more detailed overview, check out this post in our Forum.


    Please do not hesitate to contact us with any further questions!

    Hi hande , Ramazan and Izzmoo


    I'm sorry to hear that the issue wasn't resolved for you.


    Please send us a feedback report including the log files so we can investigate this further.


    Please also add a link to this thread in the description.


    As mentioned, current workarounds would be to change the system language to something other than Turkish, or to roll back to our 3.3 version which you can find here.

    Hi Khalid Noh


    We have had another report regarding this, and it seems this may be related to the 'Double-Cut' extension.


    Do you have this extension installed as well, and does disabling it in the Extension Manager in SketchUp, restarting SketchUp, and trying this again work for you?

    Hi djhg


    I see these materials the same way when working on 1920 x 1080 and 2560 x 1440.


    There are indeed some textures with a very small difference that don't instantly show.


    If you would like to have a better preview, for example, you can now share your feedback directly with our product management team here. Simply click the "Submit Idea" button at the top right, and enter your feature request/asset request there.

    In the Portal, you can also see which features are currently being developed, and vote on features we are currently considering. For a more detailed overview, check out this post in our Forum.

    Hi jankozerski and suguru


    As Adam mentioned, it is good to check if you are using cloud storage in connection to Enscape, and to try and disable this as we don't support this.


    If that didn't help it would be good to receive the log files from one of your machines where you experience this, you can send these to us via a feedback report as seen here.


    Please also add a link to this thread in the description for context.

    Hi Juliana Chan


    Adam is correct, this can cause issues when using older driver version when using newer Enscape versions and vice versa.


    The best approach is to update both to the latest release, and if you keep experiencing this, please send us a feedback report including the log files as seen here.


    That way we receive more information to help us understand the cause.