Hi dgore720
You can manually send us the necessary log files, you'll find them here:
Enscape main plugin log files:
C:\Users\%USERNAME%\AppData\Roaming\Enscape\Data\Logs
Revit plugin log files:
C:\Users\%USERNAME%\AppData\Local\Temp\Enscape\Logs\EnscapeRevitPlugin
You can just place all the files that are contained in these folders into a .zip file and send these to us at support@enscape3d.com.
Please also add a link to this thread and my name for context.
I have reset your licenses.
Another machine means that the license was still active on another PC or laptop, I noticed your license was last activated (and still active) in February on a machine.
If you wish to switch to another machine, you can always simply deactivate your license beforehand as seen in our article here.
Hi Shrutii
Welcome to our forum.
I have reset your license, you should have no issue activating it again.
Hi TimAlsop
In case you still need help on this, then please let me know to which email address the license is connected.
Hi srp
Welcome to our forum.
Could you send us a feedback report including the log files, and this project for testing as well?
If that is possible, you can send the project via a WeTransfer link to support@enscape3d.com.
Please add a link to this thread and my name in both the feedback report and the mail for context.
Hi alten
Please send us a feedback report in that case so we can further investigate this issue.
Please also add a link to this thread in the description for context.
Hi jvtheregala
Welcome to our forum.
I could not find a license connected to your email, please let me know to which email address the license is connected.
Welcome to our forum.
As there are 2 problems described in the original post, could you go into more detail about what issue you are experiencing, and perhaps add some screenshots for clarity?
We are currently working on this feature as seen in our Public Voting Portal here under the 'In Development' tab.
Welcome to our forum.
I was not able to find a ticket connected to your email, could you let me know what case nr you have, or what email address you used to contact us?
Hey ShaunAnthonyM
I have contacted my colleague working on your case and have created a temporary license for you in the meantime so you will be able to immediately start on your assignment at least. I have sent it via a DM.
Hi TimothyDurant
I have reset your licenses, should you still have issues with your educational license, then please contact us via educational@enscape3d.com so my colleagues can help you further.
Hey mstancu
As mentioned if you need a license renewal, then please contact educational@enscape3d.com or let me know what ticket nr you received so I can look into this as I am currently not aware of any further contact besides this forum post.
Hi GuiGiovanoni
In such cases only we can reset your license indeed.
Could you share your license key with me via a DM so I can reset it for you?
Hi Job Gab
I have reset your license, you should have no issue activating it again.
Hi gayabarak
I had already reset your license.
Is it not working for you again?
If so, then please also send u a feedback report including the log files so we have more information on why this may happen.
Hi mstancu
Welcome to our forum.
As seen in the quote you used from Demian, if you are a student, then please contact educational@enscape3d.com as only they can renew your student license.
If you have an open ticket that was submitted weeks ago, then please let me know what Case Nr you have so I can look into this.
Hey apope
I have already reset your license, as the original post mentions, please give our educational department some time to respond before posting here.
Additionally, you can deactivate your license before formatting, or changing your machine to prevent having to wait for a reset from us, you can find more information on how to disable your license in our article here.
Hey carrhunt
Welcome to our forum as well.
I did not find any license activations on your email address, did you contact my colleagues through some other channel already perhaps?
Welcome as well.
I was not able to find a license connected to the mentioned email address.
Could you perhaps send me a DM with your license key so I can reset it for you?
Hey Nicholas Simorangkit and gayabarak
Welcome, I have reset your licenses.
Indeed, to keep all the basic license issues in one place I moved it here, this happens indeed when re-installing your OS as well, you can simply deactivate your license beforehand to prevent this issue.
Hi Mike Ferne , kalbrau , graycedar and davisba82
Welcome to our forum and apologies for the late reply.
Would it be possible for some of you to share a test project with us where this is happening for you, please send in a project where trees and other assets are in.
You can share them with us via a WeTransfer link, these can be sent to support@enscape3d.com with a link to this forum thread and my name attached to it for context.
Hey Paul Russam and Tomasz Drgas
We noticed you both having very similar errors, and at first appearance, these looked like assets that were unable to load, but trying this over and over again.
Could you try if deleting the following folder resolves this issue (as the data will be downloaded again):
C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\
Hi vkarliczek
Welcome to our forum, I have moved your post into a new thread as it was unrelated to the original thread.
Please also translate your message, or use a translator if necessary as we are an English-based forum.
Enscape does not need to be started in order to send us the required log files, you can simply start up SketchUp and use the feedback button in the Enscape bar.
Please also add a link to this thread in the description for context.
Thank you in advance!
Hi nat
I have reset the email ending with ac.th
If this is not the email address connected to your license you need reset, can you let me know which email that is then?
Hi sara137
Welcome to our forum.
I have moved your thread to the appropriate section.
As seen on our Enscape for Mac page here, you can see under the 'Still to come' section that we have not added the Video export yet.
To stay up to date on any progress, you can sign up for the mailing list at the bottom of the page.
Hey Tomasz Drgas
Thank you for the additional information.
Could you still send me the logs via the feedback button, as this contains some more information, you don't need to start Enscape, simply open your CAD and send them to us, this will include any previous logs as well, please add a link to this thread and my name in the description for context.
Hi sergeinester
Thank you as well, Enscape utilizes the GPU'S VRAM, so the system RAM should indeed not change.
In case you haven't already, please also send in feedback so we can aggregate your data and see if there are any commonalities here, please also add a link to this thread and my name in the description for context.
Seeing that you have added a second monitor, are you using a docking station perhaps?
Many docking stations make use of DisplayLink, which can cause issues if the main display is connected through the docking station.
As an example, when using a laptop, making the laptop display the main display again and not the external monitor (that is connected through the docking station) can prevent some issues.
