Posts by Alexander Devaykin

Sketchuup 2020 is not listed in the list of supported versions on the download page

Feel free to contact our support to extend your trial period when 2.7.1 will be released. Your trial will probably will be over by that time.

Yes, RTX is only enabled if a compatible GPU is installed.

Hello.

Which logs do you mean? Could you explain what do you need logs for?

Quote from eeblack

I am having the same issue. Is it only specific to 2.7?

No, because web runtime is always updated with the Enscape release. Web standalones created with 2.6 will work in the 2.7 runtime.

Good news are that we have fixed the bug and web runtime hotfix is now in the testing statge.

The problem was caused by having materials with bump/normal maps having bump amount equals to 0.

Hi jepicard

Thanks for reporting!

We have seen strange crashes on AMD GPUs when latest Rhino and latest AMD drivers are used with Enscape. You may try to install 19.Q4.1 driver version to see if it helps: https://www.amd.com/en/support…ontier-edition-air-cooled

You are also welcome to send us feedback with the complete Enscape logs, so we could have a precise look at what is wrong. Please send us feedback (see links in my message signature for how).

Thank you!

Quote from ChrisA

It may be of use to know I've experienced the same issue, only with sketchup 2020. The install proceeds without warnings or error codes, but there is no change to sketchup, I.e. no additional plugin or toolbars. I wonder if the msi file has become corrupted?

Enscape does not support SketchUP 2020 currently. You have probably installed it for 2020 by manually copying the plugin files like some users here on forum suggest. Since we don't support 2020, we also don't install anything in for 2020 during update, which would explain that nothing changed for you in 2020 with 2.7 installation.

Please wait for 2.7.1 release which will support Sketchup 2020.

I've taken a look at the logs. It looks like the amount of VRAM reported by windows is not correct - we get 3MB only.

I've also noticed that you have pretty old Nvidia driver installed. Is there a particular reason to keep that version? I guess driver update should solve the problem with VRAM report.

Custom skybox is one of the things that get scaled down in case you are running out of VRAM. On an empty scene, like on your video, this should not be the case.

Could you please send the logs via feedback so we could have a look?

Thanks.

Quote from RUMEL

I am facing one problem. After updating 2.7 . I cannot open enscape render. But I can open asset browser .

How can I fix it. Please help. it's always showing like attached image.

Please send feedback with the logs file using the feedback button, so we could have a look at why it happens.

Quote from MatthiasB

Furthermore it forces you into White Background mode - can this also be changed?

Please refer to this post to get information why it is so: Orthographic vs Perspective View - Preview version 2.7.0 (1+15081)

Quote from MatthiasB

Switching to the predefined right/left/front/back positions in orthographic viewmode disables grass rendering, yet the top down view doesn't. Is this intended?

Grass is not drawn because the grass texture is not visible since it is orthogonal to the camera. This is a limitation of the way we draw grass.

It's not that nothing is selected. The topmost option in the list in bold "Use Current Enscape Viewport" ist selected - has the light gray background.

Hi Angelika

sure you can disable it - see attached settings screenshot. You've probably enabled it once, because this feature is disabled by default.

Issues with rendering big screenshots on RTX is a mixture of GPU memory amount needed and how memory is managed when RTX is enabled. We are aware of this and work on a solution (or at least significant improvement) for 2.7.

Demian Gutberlet I think the black/colored noise on the textures is the problem.

gusta it should be enough if you send those problematic textures for us to take a look. PM me.

Maybe tuning fog to 100% will do what you want?

Quote from kingsr

Yes, AMD Radeon RX 570 Series. Seems there is no workaround which is annoying. Is there something AMD can update from their side?

I'm assuming this causes the same issue in Rhino 6 with clipping plane which does not display correctly.

We've seen it on multiple AMD GPUs, both pro and consumer devices. We've also tried to workaround it with no luck. This is unfortanutely the result of how AMD drivers or hardware work. Not sure if Rhino section plane issue is caused by this particular defect, but AMD GPUs sometime show quiet some unexpected behavior.

Hello kingsr

Are you using an AMD GPU?

Hello Michael Ruehr

The BIM mode will enable BIM data display in Enscape and some interaction with it. This feature is on the early stage at the moment. You can enable it by pressing "B" in Enscape:

Quote from Epix 3D

Just downloaded latest preview version and was eager to test the new orthographic projection mode but the Projection pulldown menu seems to be disabled in SketchUp version?

It should be available everywhere. Try to close Enscape window and start again without closing SketchUp, there seems to be a bug which leads to hidden projection type selection UI on first run in some cases.

We have reproduced the problem and opened a bug report. Thank you for reporting!