Posts by PCastro

REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.

    Cannot render anymore. Everything worked fine until this morning. My system:

    Windows 10 Pro (21H2)

    AMD Ryzen 9 5950x

    32GB of DDR4-3600 CL16-19-19-39 from Trident Z Neo

    AMD 6800XT


    I've tried this with smart access memory disabled (as it always was) and enabled.

    All windows, cpu and gpu updates are installed. I have Sketchup Pro 2021 and most recent version of Endscape. I've even tried with an older version of Endscape since that has gotten me out of a jam before but now nothing renders.

    I have clients waiting on renders and this is unacceptable. I'm seriously thinking of going with another renderer at this point. So many problems with this.

    When I did the update of escape it completely stopped working and made my SketchUp crash so I had to reinstall windows, which means all my programs again.

    As escape would crash I was never able to remove my license before reformating, so now when I try to apply for my license again it says I need to remove it from my previous pc (which is this same one)

    When trying to apply the key, I get the following:
    Your license is applied, but could not be activated because you've exceeded the number of stead for your license.

    I'm so backed up with work, clients are not happy, this has been a week, help!