Hi Jorgensen,
Would you mind sending over a screen recording of this for us to look into?
Kind Regards.
Posts by joshradle
-
-
Hi mylestec
Would you mind sending in some log files feedback via the Enscape Feedback Button for us to look into? Please and Thank you!
-
Hi @shabnamk
Interesting! Would you mind sending in some log files feedback via the Enscape Feedback Button and we can look into what is causing this issue.
-
renderwiz I unfortunately misunderstood this after seeing your screen grabs. I have been able to reproduce what you are seeing as well. I will inform the team. Sorry for the misunderstanding on my part.
-
-
Thank you for sending these over!
-
Hi AsisNath,
Can you please send us your SpaceMouse logs located at C:\Users\YOURNAME\AppData\Local\3Dconnexion\3DxWare? Thank you in advance!
-
Observations 1:
One of the reasons I skipped 3.4 was because the Enscape materials dialog didn't sync with the Sketchup one - ie I select a material in SU and it's automatically selected in Ens.
This is still happening in 3.5 and it's making my life very very difficult, I like to have materials with sensible names, such as 'Int-Floor-Lounge-Carpet' or 'Ext-Wall-Brick-Jasmine'
As the Enscape materials dialog isn't scalable all I can see is 'Int-Floor-Lo' and what's more I can easily have 100+ materials in a model....This is now ghastly to use.
Hi Paul Russam,
Thank you for the constructive feedback so far on 3.5!
Regarding the Sketchup Enscape Material Sync issue, I am not able to reproduce this issue at all. If its not to much trouble, Paul, renderwiz and jpgfar Would you mind sending over some log files and a screen recording of this issue so we can look into this further? Thank you in advance!
For Observation 2, we have sent this info over to our team, Thank you again for the constructive feedback!
-
Thank you for sending over the log files alakalelele!
-
Hi frankli,
Welcome to our forum!
Sorry to hear you are running into an issue, Can you please submit a feedback report with log files and this screen grab to our technical support team and we can look into what is causing this crash, Thank you in advance!
-
Hey everyone,
I am not sure why when looking in my realtime render viewport I am seeing the results and adjustments I do and when I click 'screenshot' its like ignoring my adjustments and I cannot seem to change that, anyone experience the same issue or know maybe what am I doing wrong?
I attached a screen shot comparison from my computer of the rendered image and the view port (biggest issue is the cove lighting).
Hi 3dlines,
Sorry to hear you are running into an issue!
Can you please submit a feedback report with log files to our technical support team and we can look into what is causing this crash, Thank you in advance!
-
About 10–15% of the total land area of New Zealand is covered with native flora, from tall kauri and kohekohe forests to rainforest dominated by rimu, beech, tawa, matai and rata; ferns and flax; dunelands with their spinifex and pingao; alpine and subalpine herb fields; and scrub and tussock.
Hi Joshuaty6,
Thank you for this great information! Can you please forward these requests via our roadmap portal
Thank you again for the input!
-
Welcome to our Forum!
Sorry to hear that you are running into some crashing issues!
Can you please submit a feedback report with log files to our technical support team and we can look into what is causing this crash, Thank you in advance!
-
Hey alakalelele
Can you please send us your SpaceMouse logs located at "%LocalAppData%\3Dconnexion\3DxWare\3DxService.log"? Thank you in advance!
-
Hi joshradle thanks for the reply, I've done as asked and it's not made a difference. Have just sent log files and dropped your name in so you can hopefully find easier
Thank you for sending the log files, and trying this out! Sorry to hear it didn't work. We will look at the logs and see what is causing this issue.
-
Display More
Hi all,
Ever since the latest update for Enscape we have been running into this issue where our custom asset library link breaks everytime we open a project in revit. It is easily fixable by clicking on the folder button on the bottom right of the enscape custom asset library and choosing a random folder, and then redoing this process and clicking on the correct folder we have on our systems for our custom assets. This takes a couple of minutes by the time enscape loads these link changes as our offline library is extensive, and we need to do this everytime we open a project.
Has anyone else had this issue or has any tips on how we can fix this?
Any help would be greatly appreciated
Interesting! May I ask where these custom assets are located? Is the folder on a network or cloud drive? Or a local drive that is actively being synced to a cloud location?
-
Hello there, cool for the new upgrade but it still doesn't work on Revit 2022 with all the latest software, lock horizon is not working and the other modes are not working.
Hi alakalelele,
Sorry to hear you are running into some issues!
Enscape 3.5 should be working just fine with Revit 22, we support versions 21-24. Does it show up at all in 22? Can you send over some screen grabs?
Can you please let me know and send over some screen grabs of the other modes that are not working as well?
-
Hello @Demian Gutberlet!
I have the same issue, seems like there already was a trial on this computer so I can't access my trial. Would it be possible to try it again anyway?
Machine fingerprint is this: fW//0M+e5HwkcjYi/ep79lpwDB4JEoAWT/0cd7Nwvgs=
Thank you in advance!Hi kipepi
Your trial is rest now!
-
Have just updated to 3.5 and looking forward to seeing what it can do. Opened up a project I have been working on and it won't get started. I have not had this error message before. Working fine on other projects. I also unchecked the offline asset button to download all the new things and got this error message. Any ideas on what to do,
gang?!
Hey hbc_visual
Sorry to hear you are running into an issue!
One thing to try is can you please delete the folder %temp%\Enscape\Assets and restart Enscape. You can also find the folder via this path: C:\Users\%username%\AppData\Local\Temp\Enscape\Assets\ then try to check the box again to download them.
If this does not resolve the issue please send us some log files and we can dig into what is causing this issue.
-
Hi SEUNGHO LEE,
Sorry to hear you are running into an issue, Can you please follow the steps here in our KB article. If this does not work please let us know.
