Error | Bug Reports & License Problems

Let us know if you encounter an issue with either Enscape or your license

Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
    1. Enscape (Revit on Windows) - does not process lights or shadows on a single machine (other computers process the rendering correctly) 5

      • micahs
    2. Replies
      5
      Views
      261
      5
    3. micahs

    1. MATERIAL IMPORT FAILED 1

      • romwaldpisan
    2. Replies
      1
      Views
      96
      1
    3. romwaldpisan

    1. Request for Refund and Missing License Code - Purchase on 07/08 1

      • Ari Kreimech
    2. Replies
      1
      Views
      98
      1
    3. Demian Gutberlet

    1. Dark Enscape 4

      • Bonnettc
    2. Replies
      4
      Views
      209
      4
    3. Clemens Musterle

    1. Problem license after reinstalling the computer 1

      • Emilie Rozas
    2. Replies
      1
      Views
      94
      1
    3. Demian Gutberlet

    1. License suddenly stopped working 3

      • H89
      • H89
    2. Replies
      3
      Views
      3.4k
      3
    3. Demian Gutberlet

    1. Enscape 3.5 for Sketchup Pro 2023 - Not loading after 5% 1

      • rmike007
    2. Replies
      1
      Views
      164
      1
    3. Demian Gutberlet

    1. wrong document for student license 9

      • MEDH0
    2. Replies
      9
      Views
      421
      9
    3. Demian Gutberlet

    1. How can I add textures properly? 1

      • Kotaro M
    2. Replies
      1
      Views
      111
      1
    3. Kotaro M

    1. Error exporting Vray scene file (vrscene) 1

      • Michael Ulstrup
    2. Replies
      1
      Views
      155
      1
    3. Demian Gutberlet

    1. Please help me cancel my subscription. 1

      • Lee Yujin
    2. Replies
      1
      Views
      127
      1
    3. Demian Gutberlet

    1. Rhino Enscape crashed my PC laptop multiple times? 1

      • beardaddy
    2. Replies
      1
      Views
      161
      1
    3. Demian Gutberlet

    1. My company license doesn't work 1

      • HaiThanhTran
    2. Replies
      1
      Views
      136
      1
    3. Demian Gutberlet

    1. Purchased license but no subscription received 1

      • tailingao
    2. Replies
      1
      Views
      105
      1
    3. Demian Gutberlet

    1. Losing render presets from views when working with a Central Model

      • cheru3D
    2. Replies
      0
      Views
      103
    1. ENSCAPE NOT OPENING 2

      • Jhanvi
    2. Replies
      2
      Views
      216
      2
    3. Demian Gutberlet

    1. I was charged multiple times since october without my permission for one licence 5

      • stephn75016
    2. Replies
      5
      Views
      313
      5
    3. Demian Gutberlet

    1. Weird white noise when trying to render glass with texture applied

      • alister123
    2. Replies
      0
      Views
      94
    1. Unwanted White Sparkles During Video Export 1

      • melissa61436
    2. Replies
      1
      Views
      179
      1
    3. Demian Gutberlet

    1. Doppia Fatturazione 2

      • ab68
      • ab68
    2. Replies
      2
      Views
      256
      2
    3. Demian Gutberlet

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