Error | Bug Reports & License Problems

Let us know if you encounter an issue with either Enscape or your license

Reminder: If you encounter any issues with Enscape (including installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed here. Thank you for your understanding.
    1. “Enscape was unable to start” when opening a Stanford EXE created from Sketchup 1

      • Callmecatbread
    2. Replies
      1
      Views
      849
      1
    3. Demian Gutberlet

    1. Enscape works, but the rendering is crashed. What should I do? 5

      • didesign
    2. Replies
      5
      Views
      1.9k
      5
    3. Demian Gutberlet

    1. Enscape wont let me renew / buy new version of my enscape license. 1

      • NKLA
    2. Replies
      1
      Views
      1.4k
      1
    3. Demian Gutberlet

    1. When I want to install Enscape, error pops out 5

      • rista1996
    2. Replies
      5
      Views
      2.2k
      5
    3. Demian Gutberlet

    1. error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit. 17

      • brbr gvrs
    2. Replies
      17
      Views
      15k
      17
    3. alainmc

    1. Load Error in Sketchup 1

      • visupro
    2. Replies
      1
      Views
      1.8k
      1
    3. Demian Gutberlet

    1. Error while opening enscape - Enscape encoutered an error during rendering. it is using your GPU from NVIDIA 1

      • leahheal
    2. Replies
      1
      Views
      1.8k
      1
    3. Demian Gutberlet

    1. DeviceLost Error (Sketchup, Enscape 3.4) 1

      • florin_nistor
    2. Replies
      1
      Views
      2k
      1
    3. Rick Marx

    1. Water doesn't render correctly 10

      • Khagan25
    2. Replies
      10
      Views
      17k
      10
    3. NathanielRackham

    1. I Can't Create a sky preset File, enscape freezes and i have to close Revit inthe task manager because it doesnt respond!!! 1

      • Jcastle
    2. Replies
      1
      Views
      2k
      1
    3. Demian Gutberlet

    1. asset editor illegal character 1

      • BOTOSAUR
    2. Replies
      1
      Views
      2.3k
      1
    3. Demian Gutberlet

    1. Unable to Update last two versions 2

      • AEwoldt
    2. Replies
      2
      Views
      2.8k
      2
    3. AEwoldt

    1. Enscape 3.2 - shadow streaking 3

      • Tearch
    2. Replies
      3
      Views
      3.2k
      3
    3. Demian Gutberlet

    1. Unable to download latest update on Windows computer 1

      • csluder
    2. Replies
      1
      Views
      2k
      1
    3. Demian Gutberlet

    1. Variable Time of Day in animation Problem - Preview 2.3.3.1234-gbf336d6 2

      • happymilk
    2. Replies
      2
      Views
      7.1k
      2
    3. happymilk

    1. Won't Render 4k Video - Video export error 21

      • SSB1995
    2. Replies
      21
      Views
      27k
      21
    3. Ted.Vitale

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