Error | Bug Reports & License Problems

Let us know if you encounter an issue with either Enscape or your license

Whenever you encounter any issues with Enscape or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Feedback button as detailed here.
    1. Enscape Free Trial Expired? (Please see marked reply) 408

      • Lola2005
    2. Replies
      408
      Views
      149k
      408
    3. Demian Gutberlet

    1. LICENSE PROBLEMS? (Students please contact education@chaos.com)

      • Demian Gutberlet
    2. Replies
      0
      Views
      3.3k
    1. How to Report a Bug / Technical Issue

      • Demian Gutberlet
    2. Replies
      0
      Views
      3.4k
    1. Enscape Crashing

      • Lightnet
    2. Replies
      0
      Views
      29
    1. Error when starting Enscape in PORTUGUESE / ITALIAN 6

      • ranieledcdo
    2. Replies
      6
      Views
      130
      6
    3. Demian Gutberlet

    1. Support for TIFF files 2

      • Francois_vd_W
    2. Replies
      2
      Views
      66
      2
    3. Demian Gutberlet

    1. Not receiving any mail for the Enscape Student liscence free trial 1

      • mariamrn
    2. Replies
      1
      Views
      49
      1
    3. Demian Gutberlet

    1. Enscape (Revit on Windows) - does not process lights or shadows on a single machine (other computers process the rendering correctly) 5

      • micahs
    2. Replies
      5
      Views
      261
      5
    3. micahs

    1. License stuck on Old PC 1

      • mark.inocencio
    2. Replies
      1
      Views
      91
      1
    3. Demian Gutberlet

    1. Replaced motherboard- can't re-activate license 2

      • Bockarch
    2. Replies
      2
      Views
      139
      2
    3. Bockarch

    1. Can't renew my free educational license 1

      • Simina Barle
    2. Replies
      1
      Views
      133
      1
    3. Demian Gutberlet

    1. [ERROR] Could not detect file format from filename 1

      • MichaelRensing
    2. Replies
      1
      Views
      151
      1
    3. Demian Gutberlet

    1. Rendered Model Extremely Dark 1

      • Emanresu911
    2. Replies
      1
      Views
      181
      1
    3. Demian Gutberlet

    1. Version 3.4 issues 9

      • Ren
      • Ren
    2. Replies
      9
      Views
      3.7k
      9
    3. Ondrej42

    1. material browser not syncing to material selection 9

      • andybot
    2. Replies
      9
      Views
      5k
      9
    3. Ondrej42

    1. Payment Error 1

      • thomasfaye
    2. Replies
      1
      Views
      113
      1
    3. Demian Gutberlet

    1. Some Assets are not shown 3

      • visupro
    2. Replies
      3
      Views
      196
      3
    3. visupro

    1. License deactivated 28

      • bedolaci
    2. Replies
      28
      Views
      4.2k
      28
    3. Demian Gutberlet

    1. Light spots 2

      • ADDITIVE
    2. Replies
      2
      Views
      192
      2
    3. ADDITIVE

    1. Cannot remove older version. 3

      • Gaspar J.
    2. Replies
      3
      Views
      415
      3
    3. Gaspar J.

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