Error | Bug Reports & License Problems

Let us know if you encounter an issue with either Enscape or your license

Please note: Should you experience issues with Enscape or your subscription, and in case of any urgent inquiries/questions (e.g. regarding our upcoming licensing changes) please reach out to our dedicated support team via the Help Center or Support button as detailed here.
    1. Free trial license appears as expired 1

      • michellezhu
    2. Replies
      1
      Views
      423
      1
    3. Demian Gutberlet

    1. “Enscape was unable to start” when opening a Stanford EXE created from Sketchup 1

      • Callmecatbread
    2. Replies
      1
      Views
      1.1k
      1
    3. Demian Gutberlet

    1. Enscape works, but the rendering is crashed. What should I do? 5

      • didesign
    2. Replies
      5
      Views
      2.3k
      5
    3. Demian Gutberlet

    1. Enscape wont let me renew / buy new version of my enscape license. 1

      • NKLA
    2. Replies
      1
      Views
      1.5k
      1
    3. Demian Gutberlet

    1. When I want to install Enscape, error pops out 5

      • rista1996
    2. Replies
      5
      Views
      2.7k
      5
    3. Demian Gutberlet

    1. error code - Vulkan Error: vk::Queue::submit: ErrorDeviceLost at queue submit. 17

      • brbr gvrs
    2. Replies
      17
      Views
      17k
      17
    3. alainmc

    1. Load Error in Sketchup 1

      • visupro
    2. Replies
      1
      Views
      2.1k
      1
    3. Demian Gutberlet

    1. Error while opening enscape - Enscape encoutered an error during rendering. it is using your GPU from NVIDIA 1

      • leahheal
    2. Replies
      1
      Views
      1.9k
      1
    3. Demian Gutberlet

    1. DeviceLost Error (Sketchup, Enscape 3.4) 1

      • florin_nistor
    2. Replies
      1
      Views
      2.2k
      1
    3. Rick Marx

    1. Water doesn't render correctly 10

      • Khagan25
    2. Replies
      10
      Views
      17k
      10
    3. NathanielRackham

    1. I Can't Create a sky preset File, enscape freezes and i have to close Revit inthe task manager because it doesnt respond!!! 1

      • Jcastle
    2. Replies
      1
      Views
      2.2k
      1
    3. Demian Gutberlet

    1. asset editor illegal character 1

      • BOTOSAUR
    2. Replies
      1
      Views
      2.5k
      1
    3. Demian Gutberlet

    1. Unable to Update last two versions 2

      • AEwoldt
    2. Replies
      2
      Views
      2.9k
      2
    3. AEwoldt

    1. Enscape 3.2 - shadow streaking 3

      • Tearch
    2. Replies
      3
      Views
      3.4k
      3
    3. Demian Gutberlet

    1. Unable to download latest update on Windows computer 1

      • csluder
    2. Replies
      1
      Views
      2.1k
      1
    3. Demian Gutberlet

    1. Variable Time of Day in animation Problem - Preview 2.3.3.1234-gbf336d6 2

      • happymilk
    2. Replies
      2
      Views
      7.2k
      2
    3. happymilk

    1. Won't Render 4k Video - Video export error 21

      • SSB1995
    2. Replies
      21
      Views
      28k
      21
    3. Ted.Vitale

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