Helen Reinold Enscape Team

  • Female
  • from Karlsruhe, Germany
  • Member since Mar 19th 2019
  • Last Activity:
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REMINDER! If you encounter any issues with Enscape (e.g. crashes, installation problems) or your subscription please reach out to our dedicated support team directly through the Help Center or by using the Support button as detailed HERE! Thank you for your understanding.
  • Good Morning

    I can't upload student documents, on the link you sent me, is there any other way to send them? to obtain a student license.

    Thank you very much in advance!

  • Hi Helen, I have been trying to renew my Enscape Student License but it has been a week and I still didn't get a response. I have the same problem in this topic. Can you reset my activations as well? I need the new license key as soon as possible to render my designs for my thesis. Hope to get a response from you.

    Kind regards,


  • Hello Helen,

    The letter that you sent to me was deleted by MailGates as it consumed it's a trash e-mail,

    so could you please sent it to me again?

    I will be very happy to see my educational licence.

    have a great day.

  • Hi Helen,

    I have again the same issue with another licence, can you help me please ?

    how i can disable a Enscape's licence for a PC who has be reseting ?

    Thanks for your help.



  • Hi Helen,

    how i can disable a Enscape's licence for a PC who has be reseting please ?

    Thanks for your help.



  • Hello Helen! I've got a student license yesterday! Beside, I changed my laptop and desktop so that, I got an message from enscape like that.

    Your license could not be activated, probably because you've exceeded the number of seats for your license. You can try to revoke your license in the Licensing tab of the General Settings window on your other machine.

    I'm really sorry that I forgot to deactivate my last license before I got new laptop and Desktop!!

    Help me~~~~

    • Hello! Would you please be so kind as to contact student@enscape3d.com, including in your email the email address you used to apply for your student license? Our support team will be happy to assist you. Thanks in advance!

  • Good day,

    I want to have the student version of Enscape software. Iam a student from India doing B.Arch

    How to apply for same?

  • Hi Helen

    We are unable to use our license as it is locked to a pc that has been reset, can you remotely reset this?