Don’t have an account yet? Register yourself now and be a part of our community!
I have a problem with my student license, I had to configure my computer and reinstall revit and enscape, i'm trying to activate my enscape with the 24 month license key that was sent a few months ago, but it's telling me that my license is valid but not enabled because I exceeded the number of positions, you can help me solve this problem, because I can not disable the used license because I use the same computer but my computer is configured.
I am having issues reactivating my enscape student license. I have emailed enscape and have not heard back.The email I used is email@example.com
I am having issues reactivating my enscape student license. I have emailed enscape and have not heard back. The email I used is firstname.lastname@example.org
I see my colleague has already responded to you.
I am also having issues with my Enscape student license. It would be wonderful if you were able to help me with reactivating my license. My email is email@example.com .
I appreciate your help,
For an educational license renewal, please contact my colleagues via firstname.lastname@example.org
Hi Rick, I'm also having issues reactivating my enscape student license, and have not heard back from Enscape License help. I also don't have my original license key, but my email used is email@example.com.
I have reset your license, you should have no issues reactivating it.
I have sent you a DM with your license.
Thank you so much!!!
I am also having a similar problem with my student license exceeding the number of seats after trying to reenter my license following a computer crash. I cant seem to find my original license key but my email used is firstname.lastname@example.org
Thanks in advance if you can help!
thank you so much!
Hi Sir Rick
I have sent you a DM. It is regarding the issue of my student license. Can you please assist me? Thank you.
Hi! I noticed you are active on helping people with the same issue that I am having.
I have a student license, and while trying to renew and activate it, I got the error message "Your license has been applied, but could not be activated because you've exceeded the number of seats..."
I previously worked on my old computer, but it died and I had to get a new one. I don't believe that I am logged in on any other computer.
I need to use enscape for my final project- it is required to graduate. Could you please assist me in this ASAP? Thank you
I also sent you a DM containing my email and license key
Sent you a DM regarding the issue with my license. It is bit urgent as I need to finish my assignment. Can you please look into this?
I have responded to your DM.
Sorry to bother you but you seem very active on this site and I am a new user. I am a client and my architect has sent me a link to a model of our house but since I upgraded by laptop the model is only showing at a fixed angle. The only way I can change the angle of view is to actually pick up my laptop and move it up and down.
My architect has no idea how to resolve this so I thought I would reach out to other users and see if I can find a solution.
Any help would be greatly appreciated
I hope you have also posted this issue somewhere (and it has already been resolved) in our forum where all my colleagues can see this, as lately I am less active in the forum due to other tasks within our department.
If not, then please also contact us via email@example.com so we can get more information regarding this issue.
Good Day, I ran into a problem with the Student License. I enter my student activation code, but it says it is invalid. I downloaded enscape (Trial Version) to my computer with an e-mail address other than my school e-mail address. Now, I want to use it licensed with my school account, but I cannot log in with my school account, it says the activation code is invalid. Thanks for your help (the e-mail address I downloaded to my computer is firstname.lastname@example.org my school account is email@example.com)
I see you have contacted us already at firstname.lastname@example.org, this should always be done in these cases.My colleague will help you as soon as possible with this.
I've seen that you typically respond to people having issues with not receiving the free trial email.
Can you help me out?
I have replied in our private conversation.
I see you have responded to a fe landscape/asset questions in the forum related to plants etc. I have a whole list of plants I have got from our landscape architect and am happy to buy resources or subscription to assets I need. I am working in revit and looking for best website/type of asset to work with revit and enscape but get the landscape elements specifically designed for. Any suggestions of resources or tactics to achieve my design goals?
You could make use of our Custom Asset Editor for the plants, keep in mind that we do not advise using assets over 20k triangles, so some may need to be modified.
Some good plant asset sources are:
We are having serious issues trying to register our licence for email@example.com There is no response to emails whatsoever. Can someone please help?
License ERROR / 00958213 / ref:_00D0Y1IeF9._5001n1gkXq8:ref
I see my colleague had already responded on your ticket.
Hi Rick, would you mind checking PM?
Checked and responded!
Hi Rick, please check PM.
I did not receive my key by email after purchase
Please contact our licensing department at firstname.lastname@example.org in that case.
My colleagues will help you further.
"Unable to access the Asset Library"
"The asset library requires a working internet connection. Please ensure a stable internet connection is provided when using the Asset Library."
I am using home internet connection, located in India.
Sketchup 2019 pro & Enscape 3.1
Please advise a solution.
Are you making use of a VPN perhaps?
If not, please send us a feedback report including the log files as seen here.
I have a problem with my student license, I'm trying to activate my Enscape with the 24months license key sent last night but it is telling me that my license is applied but is not activated cause I exceeded the numbers of seat, can you help me to solve this issue.
I have reset your license activation, you should have no issue activating it now.
Hi There, I have a probelm with mu student license. The laptop i had the license on crashed and it wont turn on again. I got acces to another laptop, but i cant use my license since it is still 'active' on the other laptop. Can you help me?
My email is email@example.com
I see your license activation has already been reset, probably by one of my colleagues if you have contacted us through some other way already.
Hi there, I have a problem with my student license, I had to format my laptop, and I re-installed sketchup and enscape, I'm trying to activate my Enscape with the 24months license key sent to a couple of months ago but it is telling me that my license is applied but is not activated cause I exceeded the numbers of seat, can you help me to solve this issue, cause I can not deactivate the used license because I am using the same laptop but my laptop was formatted. Hope I can hear from you guys asap, my thesis is approaching. email: firstname.lastname@example.org
I have reset your license activation, you should have no issue using it again.
Hi, I have a question. Well, I don't know if I'm uploading the images well or not because the problem is that they don't load like the others, I had to put only the url of the dropox and when you open it only one image appears and I uploaded more than one, so my question is: what is the correct way to upload the images to the page and that they look like everyone else's?
When you create a post or thread and go to the attachments, you can simply add your image files.
As it states there the following formats are supported:
Allowed extensions: bmp, gif, jpeg, jpg, pdf, png, txt, zip
Url's are not supported.
Hi Rick, here's a link to a small scene in which the bitmap swapping problem just occurred this morning. The pavers outside the building are supposed to be a concrete bitmap.
Check the original thread for new info.....
Thanks for sharing a project.
I will test it and get back to you once I have any new information.
Hi, I have no access t the computer with enscape installed due to covid . Can you help me out?
Hi Mayank, I have just responded to your DM.
Hi Rick, is there a planned date for Enscape to be available for Revit 2022?
Hi Simon, not at this moment unfortunately.
We are working on providing support as soon as possible.
To stay up to date we will inform the forum in this thread: